San Mateo Pride Center Clinical Administrative Coordinator

Description

JOB TITLE: Clinical Administrative Coordinator

DEPARTMENT: San Mateo County Pride Center

REPORTS TO: Program Director

POSITION STATUS: Non-Exempt, Full-time, 40 hours per week 

SALARY: $31-$35 per hour

CONSIDERATIONS: Hybrid Role (mix of in-person/remote work)

PROGRAM DESCRIPTION:

The San Mateo County Pride Center is the first of its kind in San Mateo County and provides intensive support services to individuals and families in the LGBTQ+ community. The Pride Center is a partnership between StarVista, Outlet of Adolescent Counseling Services, and Peninsula Family Service, in collaboration with San Mateo County Behavioral Health and Recovery Services. The Pride Center provides a broad range of services with three main components: 1) Clinical -individual, group, couples/multiples, and family counseling, peer support groups, case management; and 2) Social/Community -event and gathering space, education, trainings; and 3) Resource center -library, referrals, web-based media center.

POSITION PURPOSE AND OBJECTIVES

The Clinical Administrative Coordinator oversees the administrative needs of the clinical program including, but not limited to, intake coordination, updating protocols and procedures, and promotion of the clinical program. The Clinical Administrative Coordinator will work in tandem with the Clinical Supervision Coordinator as well as have the support of the Pride Center's Marketing and Communication Engagement Lead to best support the clinical program, team, and clients. This position will also provide some therapeutic services which may include therapy (individual, family, couples/multiples, and group), case management, assessment, advocacy, treatment planning, and coordination for assigned clients in an out-patient community mental health setting. The clinician will develop treatment plans to enhance clients' ability to resolve issues and monitor progress toward making the necessary changes to improve their situation or crisis. 

This position also includes being a flexible member of a team offering LGBTQ+ psychoeducation, consultation, and events for the community. The Clinical Administrative Coordinator attends Pride Center staff meetings and supports the overall mission and vision of the Pride Center. Clinical supervision (if needed) and training will be provided in addition to the support of the Program Director.

Requirements

ESSENTIAL JOB FUNCTIONS:

• Coordinate services in collaboration with community partners, StarVista treatment team members, Health Plan of San Mateo (HPSM/Medi-Cal), and San Mateo County Behavioral Health and Recovery Services (BHRS/Medi-Cal) 
• Act as liaison for Pride Center Clinical team with San Mateo County BHRS and HPSM (and ACCESS Call Center) for managing Medi-Cal clients, documentation, and procedures
• Provide direct psychotherapy to a caseload of up to 5 client hours per week (with the opportunity for seeing more clients, if desired)
• Provide Intake Coordination for referrals (i.e., potential new clients). This includes collaborating with outside organizations to take on new referrals; screen clients to assign or refer externally as needed; and monitor clinicians' caseloads to assign new clients
• Provide additional consultation and guidance for Pride Center team members and external contacts to better serve the LGBTQ+ community as needed
• Work in conjunction with the Clinical Supervision Coordinator to support trainees, interns, and associates/licensees in connecting to trainings and/or resources needed to support practice of LGBTQ+ specialized therapy. Also, encourage the sharing of resources/trainings/development opportunities among the team
• Meet with Pride Center Program Director regularly, and agency department and clinical directors as needed, for support and guidance within the assigned role
• Ensure timely communication in response to inquiries and referrals from community members, staff, partners, and service providers
• Negotiate and set sliding scale fees (with clinician input) for clients using established fee chart
• Stay up to date with best practices and standards of care for transgender, non-binary, and gender diverse clients; attend related trainings and conferences as needed
• Engage in networking and relationship-building with Bay Area LGBTQ+ mental health entities and other providers, including maintaining a Pride Center presence on relevant therapy listservs such as Gaylesta, Peninsula Therapists Group, and Mind the Gap (this includes responding to relevant referral requests)
• Comply with documentation requirements and participate in program evaluation efforts, with the support of the Clinical Program Analyst, for Medi-Cal and fee-for-service work
• Ensure accurate documentation and data entry efforts on current electronic heath record (EHR) system in collaboration with Clinical Program Analyst and Database team
• Coordinate with and support the work of the Marketing and Communications Engagement Lead to advertise the Pride Center Clinical Team's needs and availability
• Function as a core team member of both the San Mateo County Pride Center Clinical Team and the San Mateo County Pride Center Staff team
• Participate in regularly scheduled Pride Center team meetings, including Staff Meeting, Clinical Group Supervision, Clinical Program Meetings, and Clinical Data Meetings. Facilitate Clinical Program Meetings
• Exemplify the values of cultural humility, social justice, and anti-oppression in all aspects and conducts of duties

MINIMUM QUALIFICATIONS:

• Professional experience providing therapy to LGBTQ+ clients in a community-based mental health/clinical setting (ideally 2+ years)
• Expertise in working with transgender, non-binary, and gender diverse populations, including extensive experience around social and medical transition
• Experience working within a variety of treatment modalities including family systems work, CBT, individual and group therapy, etc.
• Strength-based leadership approach and commitment to social justice, cultural humility, and anti-oppression
• Awareness of crisis intervention, substance use, and other relevant clinical issues and their impact within a strengths-based and trauma-informed approach
• Experience working within the Medi-Cal system
• Ability to work in a multidisciplinary team setting, establishing and maintaining effective working relationships
• Multi-lingual and multi-cultural lived experience
• Excellent verbal and written consultation and communication skills
• Competency providing clinical services via both in-person and telehealth platforms
• Proficiency with Microsoft Office (Word, Excel, Teams, SharePoint, and OneDrive), Telehealth, Zoom 

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED :

• Master's or Doctorate Degree in counseling, psychology, social work, or related field
• California Clinical License or License Eligible (i.e., registered with the BBS)
• Valid CA Driver's License, working car, proof of auto insurance, and ability to pass fingerprint and TB clearance
• Knowledge of the LGBTQ+ community

BENEFITS:

• Medical
• Dental
• Vision
• Basic Life & AD&D 
• Flexible Spending Account / Dependent Care Spending Account
• Employee Assistance Program
• Retirement Plan (non-matching)
• Sick Time
• Vacation Time
• Personal Time
• Holiday Pay 
• Birthday Floating Holiday

Only applications with a cover letter and resume will be considered.