TTEC Digital is seeking a Salesforce Business Analystto join our team! This a 100% remote opportunity.
What you’ll be doing:
- Translates business requirements into well-architected solutions that best leverage the Salesforce platforms and products.
- Serve a technical liaison and work with business users to elicit requirements via interaction design sessions, business process descriptions, use cases, data analysis, and task workflow.
- Advises the business and articulates the benefits and risks to a solution's feasibility and functionality.
- Works closely with third-party vendors including software providers and consultants to implement new solutions.
- Demonstrates Salesforce functionalities to business users and integrations to other internal systems.
- Builds proofs-of-concept (POC) for potential new solutions and business flows.
- Accountable for the timely delivery of projects as per established roadmaps by working closely with the business teams.
- Participates in end-to-end implementation planning including project management., issue
- Designs and manages the execution of test plans to ensure a quality solution is delivered.
- Understands design trade-offs between declarative, code, and third-party tools.
- Assists with data management and governance. Support reporting requirements and leverage Salesforce for data-driven decisions.
- Works within the framework of the Scrum standards to deliver business needs. Builds configurations using recommend best practices while delivering scalable high-quality solutions to integrate Salesforce with upstream and downstream systems.
- Demonstrates a strong technical aptitude and understand both business and technical language and ideas and develop and maintain the strategic stakeholder roadmaps – short term to 12+ months.
- Drives adoption of technology and process changes.
What skills and experience you will bring:
- 3+ years of enterprise experience including in-depth knowledge of the Salesforce.com platforms configuration, architecture, and implementation best practices.
- BS in Information Systems, Computer Science, Other Technology related fields or foreign academic equivalent.
- Certified Salesforce.com Administrator
- 3 to 5 years of Business Analysis experience supporting enterprise systems.
- Understanding of CRM principles including support and sales operations
- Design and implementation experience with Service Cloud
- Design and implementation experience with Sales Cloud, Marketing Cloud, and Salesforce Lightning is desired.
- Knowledge in SOQL and Visualforce/APEX is desired.
- Experience in managing multiple projects concurrently and drive delivery and execution with a customer driven mindset.
- Experience with project management methodologies in order to create and maintain timelines.
- Experience with CTI integrations a plus.
- Experience working on cross-functional team projects.
- Experience working with agile methodologies, systems implementation practice, management consulting firm, or fast-growing startup environment is a plus.
What you can expect:
- The anticipated range for individuals expressing interest in this position is $80K to $125K. Actual compensation offers to a candidate may vary based on geographic location, work experience, education, and/or skill levels. This position is eligible to participate in an annual incentive program.
Benefits available to eligible employees include
- Medical, dental, and vision
- Tax-advantaged healthcare accounts
- Financial and income protection benefits
- Unlimited time-off policy with a recognized holiday schedule
About Us
#LI-RemoteUS