Salesforce Administrator, Cpq | 2024-065

About StarRez

StarRez, Inc. is the leading student housing and property management platform in the world. Our cloud software solutions serve 1,300 institutions, in 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions and RMS, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive!

StarRez is a portfolio company of Vista Equity Partners, one of the largest and most respected private equity firms in the world.

The Role

The Salesforce Administrator will work with a team dedicated to ensuring each stakeholder group is able to capitalize on the full benefits and features offered through Salesforce. We are seeking someone with excellent technical and communication skills who can work directly with internal stakeholders, understand their needs, administer and enhance the system accordingly. This person will serve as the "go to" for users, promote adoption, keep current on new releases, provide training, integrate new tech stack components and more.

If you enjoy working in a purpose-driven organization and thrive in an environment where you need to find creative solutions to challenging problems in a fast-moving context, you will likely do well in this role. This also means you are effective at managing multiple tasks of varying complexities and are driven by continuous learning and growth.

Role Specifics

• Work Location: Remote, US
• Travel: Minimal - Up to 10%. This is an estimate which may vary and could fluctuate up or down based on business need.
• Reporting Structure: Reports to VP Revenue Operations & Strategy

What You Will Own

Change Management and System Administration

• Proactively gather feedback, identify necessary changes, and scope technical requirements from users
• Configure and maintain Salesforce automation and functionality, including flows, process builders, triggers, page layouts, fields, data security, etc.
• Configure and maintain CPQ functionality, including Advanced Approvals, Price Rules, Product Rules, and Bundles
• Efficiently roll out new features through proper Change Set methodology
• Handle all basic administrative functions including user account maintenance, reports and dashboards, and other operational tasks
• Work with team members and SMEs to serve as the Salesforce liaison to Integrate data as needed from other platforms (i.e. NetSuite, HubSpot, Gong, Groove) into Salesforce
• Manage user licenses, permission sets, user roles, profiles, and hierarchies
• Use Dataloader and other tools to import and manage data at scale
• Ensure data integrity and quality by proactively merging duplicate Leads, Contacts, and Accounts, performing mass uploads and updates of data as required.

Strategic Initiatives

• Support the development and implementation of strategic initiatives by ensuring each is clearly and accurately reflected in Salesforce by creating requirements documentation and/or user stories.
• Promote user adoption of Value Selling and account scoring methodologies through user-friendly system architecture.
• Ensure system architecture supporting strategic initiatives is well-maintained, highly visible and proactively enhanced.

User Assistance, Training, Adoption and Satisfaction

• Create and administer training to Salesforce users on a regular basis
• Create training curriculum to be administered during new hire orientation
• Communicate regularly with user base regarding new features, enhancements, and changes to the system
• Initiate and attend planning/strategy meetings to assist with determining if/how Salesforce can be optimized
• Assist sales management to create processes in Salesforce to help monitor activities, trends, sales, and leads
• Be a subject matter expert on StarRez’s Salesforce and CPQ applications
• Ensure layouts, views, and platform UX are as user-friendly as possible and makes identifying key information seamless
• Document key company processes and workflows

Application Deadline: This role will accept applications until February 19th, unless otherwise posted.

Required Qualifications

• 3+ years of Salesforce and CPQ administration experience, inclusive of:
  • Experience implementing or making material improvements within CPQ
  • Experience with Salesforce flows, reporting tools, custom objects, validation rules, and approval chains.
• Experience integrating external platforms into Salesforce.
• Salesforce Administrator Certification

Preferred Qualifications

• Salesforce CPQ Specialist certification
• Appreciation of well-crafted systems and data architecture; enjoyment in building Salesforce into an incredibly helpful tool
• Strong investigative and problem-solving skills
• Curiosity for and interest in the “why” of system architecture rather than simply the “what”
• Data-driven mindset
Proficient in standard office applications: Word, Excel, and Outlook

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Reasons to join our Team:

• A well-established, high-performance company that has been in business for over 30+ years
• Full benefits including health care, paid time off, life insurance, and 401k plan with company match.
• A supportive team environment with emphasis on learning and development opportunities
• Our Promise: You will learn, grow, and be appreciated for your impact and contributions.
• Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.