Salesforce Administrator

The U.S. Green Building Council (USGBC) is a global, nonprofit organization based in Washington, D.C., working to improve environmental sustainability, human health, and resilience in the built environment through its programs and rating systems including LEED. Today, people in over 150 countries and territories live, work, and learn in LEED certified buildings, communities, and cities that protect health, climate, and natural resources, and enhance quality of life.

Specific Responsibilities:

• Own the end-to-end functionality and user experience of the Salesforce system
• Work with different business areas/stakeholders in conjunction with Technology department leaders to document goals and clear requirements
• Works with Technology Leadership to ensure alignment of work we do in Salesforce to the Strategic Plan, Organizational Priorities, and Enterprise Architecture Principles.
• In conjunction with Data Strategy & Solutions team, documented develop salesforce ecosystem and architecture SOPs, principles, and governance
• Customize and configure Salesforce to support business processes and workflows.
• Manage user roles, profiles, role-based access controls, and data access within Salesforce
• Develop and maintain custom objects, fields, validation rules, workflows, and process builder flows
• Create and maintain reports, dashboards, and data visualizations to provide insights into customer service, sales, and marketing performance
• Support integration efforts between Salesforce and other business systems.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions within Salesforce
• Provide training and support to users on Salesforce functionality and best practices
• Stays current with Salesforce ecosystem and roadmap of releases, new features, deprecation of features and functions, and evaluates and deploys enhancements to our Salesforce instance
• Ensures issues are reported, troubleshooted and resolved in a timely manner
• Develops process and procedures to maintain data quality and integrity within Salesforce through regular data audits and cleanup efforts aligned with Data Strategy & Solutions governance principles
• Collaborate with Technology team to ensure data synchronization is intact between external system and Salesforce

Education & Experience Requirements:

• Salesforce product knowledge and minimum 7+ years of hands-on Salesforce administration experience in a multi-stakeholder ecosystem
• Bachelor's Degree in Computer Science, Information Systems, or a related field (or equivalent work experience) are preferred
• Salesforce Administrator certification (ADM 201) or equivalent is required; additional certifications such as Advanced Administrator, Salesforce Developer or Platform App Builder are preferred
• Proven experience as a Salesforce Administrator, with a deep understanding of Salesforce configuration, customization, and administration best practices
• Proficiency with Apex code, creating Lighting Web Components, and developing/supporting integrations with other systems
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Experience with Salesforce Lightning required
• Familiarity with Salesforce CPQ, Sales Cloud, Service Cloud, and Marketing Cloud is preferred
• Experience with Salesforce data management tools (Data Loader, etc.) is preferred
• Experience with integrating with 3rd party platforms
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

Details:

• Full Time, permanent, salaried, benefits-eligible, exempt status
• Location: 2101 L Street NW, Washington, DC or remote
• Hours: Monday through Friday, 9:00 am to 5:30 pm EST, 40 hours per week, including occasional evenings
• Travel – upon request and approval
• USGBC is an equal opportunity employer

Benefits:

Employees work for an established mission-based and member-driven nonprofit organization with a compelling vision, non-profit competitive compensation commensurate with experience and skill level, generous benefits package, 401k matching and comprehensive health insurance.

The headquarters office is a LEED Platinum commercial interior space in a LEED certified building in the LEED Platinum certified central business district in the first LEED Platinum certified city, Washington, DC. The office serves as an example for green design and construction products and practices. It is close to public transportation and incorporates many healthy and environmentally friendly features.