Sales Support Specialist

At VFS, A Fortis Fire & Safety Brand, we provide industry-leading fire protection services across the United States. Our ever-growing footprint can be seen in California, Florida, Texas, and Chicago and we are acquiring new brands all the time. 

Our team provides a full spectrum of specialized and certified service professionals to support our customers and protect their buildings with the peace of mind of professionally installed and maintained fire and life safety systems. 

Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include: 

• 2 weeks of paid vacation 

• 1 week of paid sick time 

• 10 Company Paid Holidays 

• Other paid time off (jury duty, bereavement) 

• Competitive pay 

• 401k with company match 

• Medical, Dental, and Vision 

• Company-paid Life Insurance 

• Company-paid Short-term Disability 

• Supplemental Long-term Disability and Life Insurance Packages 

• Legal Insurance 

• Pet Insurance 

• Career Advancement Opportunities 

Position Summary:

The Sales Support Specialist will be responsible for assisting and providing administrative support to our world class service sales team. Collaborate with VP of Sales and Service Operations Manager, to increase sales, maintain excellent client communication, quality, and productivity.

Maintain on SPEC behavior, providing customer satisfaction at every stage to provide world class service.

The overall goal is to establish us as a world class service company.

Essential Duties and Responsibilities:

• The Sales Support Specialist is goal-oriented and has a deep knowledge of sales and customer service best practices[JC1] .
• Support sales to maintain a high level of customer satisfaction for total service business growth.
• Assign new clients sales leads to sales reps based on assigned geographic territories or vertical markets.
• Perform preliminary reviews and prepare all new contracts/agreements for service sales team, identifying risk and exposure language, indemnification, liquidated damages, etc.
• Support sales administratively to complete large portfolio RFP's (Request for Proposals).
• Maintain various client prequalification portals and update all required information (COI’s, References, Contacts, EMR, Financials, etc.)
• Perform inside sales on come due 5-year inspections and alarm monitoring renewals for house accounts (no commissions).
• Retain and convert all existing agreements to the new owner/client and support executing new agreements during an owner/client site change of status.
• Manage current and historical reports and job status for key account clients.
• Help coordinate client presentations, industry association events, lunch and learns.
• Export and prepare excel monthly service revenue report for VP of Sales, in preparation for monthly sales commission reports.
• Cultivate a culture of continuous improvement & learning by providing feedback to team members.
• All other duties assigned.

Required Qualifications:

• High School Diploma or GED
• At least 2 years of inside fire protection inspection or monitoring sales, or in some capacity 2 years administrative experienced with fire protection inspections or alarm monitoring sales.
• Knowledge of fire protection systems and/or alarm monitoring.
• Experience with service industry software systems (i.e. Q360, ServiceTrade)
• Skilled in Microsoft Excel.
• High attention to details and accuracy.
• Ability to multitask assign projects.
• Strong time management and organizational skills.
• Ability to work independently and prioritize tasks.
• Ability to communicate effectively.

Preferred Qualifications:

• Active notary public license
• Previous experience in billing, invoicing, or accounting

Position Type and Expected Hours of Work:

This is a full-time position. Days and hours of work are typically Monday through Friday, 8 hours daily, between 7 a.m. to 5 p.m. However, working additional hours (overtime) or an alternate schedule may be required at times due to business needs.