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Form of work- Supports operation of help desk and serves as first point of contact for sales representatives. - Identifies, researches, and resolves problems or questions for sales representatives on a variety of issues. - Responds to calls, email, Teams messages and portal requests for technical and administrative support on a timely basis.
- Responsible for tracking, routing and properly redirecting or escalating queries to resolution. - Performs troubleshooting and ticket documentation. - May coordinate with other teams or departments to resolve problems.
- Maintains solid understanding of systems and continually works at increasing knowledge. - Documents all calls and maintains Knowledge Center (FAQs, Intranet Site). - Meets team production targets and call metrics.
- Ensures problem ownership and promotes end-user satisfaction. - Develops and maintains a solid working knowledge of the sales order and all the processes required.QualificationsHS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Comprehensive Knowledge of CPQ, Oracle, Sidekick and/or Salesforce and ability to absorb and retain new information quickly (or similar systems and the aptitude to learn). - Ability to actively listen and communicate articulately, both verbal and written.
- Willingness to help others; ability to multitask with a sense of urgency. - Proven analytical and problem-solving abilities while providing exceptional customer service. - Ability to troubleshoot and use logic and reason to identify solutions.
Company OverviewAbout our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc.
helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSAWorkstyle DescriptionHybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).
Note that work schedules and office reporting requirements may change from time to time based on business needs.Posting Tags#LI-EF1 #PM20Qualifications: HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Comprehensive Knowledge of CPQ, Oracle, Sidekick and/or Salesforce and ability to absorb and retain new information quickly (or similar systems and the aptitude to learn).- Ability to actively listen and communicate articulately, both verbal and written.- Willingness to help others; ability to multitask with a sense of urgency.- Proven analytical and problem-solving abilities while providing exceptional customer service.- Ability to troubleshoot and use logic and reason to identify solutions.Employment Type: OTHER
