Sales Specialist/Weekend Lead

Position Summary:

Engage with museum guests to boost program sales, including memberships, parties, rentals, classes, and camps. Lead weekend operations, ensuring exceptional customer service and maximizing sales conversions.

Job Responsibilities:

• Lead weekend operations, addressing staff and visitor concerns, and liaise with the Mall.
• Supervise/train staff and volunteers in weekend operations.
• Act as the point person for any action taken during weekend operations.
• Conduct tours for all guests, aiming to enroll 10% in memberships with a 50% closing rate.
• Achieve a monthly goal of 20 new memberships post-probation period (first 90 days).
• Follow up with members to ensure satisfaction and encourage renewals.
• Upsell daily admissions to memberships while delivering exceptional customer service.
• Promote, book, and confirm parties, rentals, and events, maintaining accurate records.
• Manage program registrations using CRM software.
• Conduct proactive outreach to expiring members and prospective bookings.
• Collaborate across departments to meet sales goals and enhance the reservation process.
• Train and motivate staff on membership and program sales.
• Coordinate event logistics, including entertainment, equipment, and vendor management.
• Plan and execute events, considering different scenarios and themes.
• Provide monthly attendance and financial reports.
• Oversee registration and cancellation processes.
• Actively recruit vendors for YAAffers program and coordinate promotions with the Marketing Department.
• Assist in facility maintenance and perform other duties as assigned.

Job Type: Part-time

Pay: $17.62 - $21.22 per hour

Expected hours: 20 per week

Experience level:

• 2 years

Shift:

• 8 hour shift

Ability to Relocate:

• Plantation, FL 33388: Relocate before starting work (Required)

Work Location: In person