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Form of workJob Description
Purpose of this Role:
The Digital Sales Specialist will be the first point of contact for a consumer contacting Wayne Subaru when shopping online for a new or pre-owned Subaru. Contact is via the internet from multiple points of contact with us. The Digital Sales Specialist will be able to provide the prospect with enough information to build rapport with the potential buyer. Establishing this rapport will enable trust to be built between Wayne Subaru and the prospect, allowing for an appointment to be made in-order to have the prospect visit Wayne Subaru to physically see, touch, test-drive, and fall in love with the vehicle that will best fit their needs and desires.
Requirements to Excel in Role:
The Digital Sales Specialist will be the first point of contact for a consumer contacting Wayne Subaru when shopping online for a new or pre-owned Subaru. Contact is via the internet from multiple points of contact with us. The Digital Sales Specialist will be able to provide the prospect with enough information to build rapport with the potential buyer. Establishing this rapport will enable trust to be built between Wayne Subaru and the prospect, allowing for an appointment to be made in-order to have the prospect visit Wayne Subaru to physically see, touch, test-drive, and fall in love with the vehicle that will best fit their needs and desires.
Requirements to Excel in Role:
- Customer Service Skills: Strong ability to communicate effectively with customers, understand their needs, and provide excellent service.
- Sales Experience: Experience in sales, particularly in the automotive industry and preferably with Subaru, to effectively present products and the features, answer consumer's questions, and set appointments for the Sales Floor.
- CRM Software Proficiency: Ability to use Customer Relationship Management (CRM) software to manage leads, track customer interactions, and prioritize follow-ups.
- Communication Skills: Excellent verbal and written communication skills to engage with customers through phone calls, emails, and text messages.
- Time Management: Strong organizational skills to manage multiple leads and tasks efficiently, ensuring timely follow-ups and responses.
- Problem-Solving Abilities: Capability to address consumer questions, resolve to provide relevant product information, and find the vehicles that meet their needs.
- Team Player: Ability to collaborate effectively with other dealership personnel (sales staff and managers) to ensure a seamless Wayne Subaru purchase experience.
What You can Participate In Here:
- Medical.
- Dental.
- Vision.
- Life Insurance.
- Paid Vacation.
- Paid Training.
- Discounts on Products and Services.
We Expect from You:
- Available for required hours during the week and weekends.
- Automotive Experience, preferably Subaru Sales experience.
- Positive attitude and genuinely like people.
- Be ready and eager to learn product line and always look to improve.
- Communicate effectively with customers and other Wayne Subaru family members.
- Consistent and professional appearance in keeping with Wayne Subaru required dress code.
- Clean driving record and valid driver’s license.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About Wayne Subaru:
Wayne Subaru provides customers with an Exceptional Wayne Subaru experience when purchasing or Servicing a New Subaru, Certified Subaru, or any of our non-Subaru pre-owned vehicles. For 45 years the Wayne Subaru family has grown and includes our many happy and satisfied customers and employees. Every customer and employee are important to the success of our dealership. For 45 years of our existence, we have assisted parents, grandparents, and their children with award winning Subaru products and services. We are glad you are looking to join our family and we will be excited to welcome you if you should decide to join us here at Wayne Subaru.
