Sales & Service Rep- S2

AstenJohnson is the leader in technical fabrics. Our drive to provide the best products and service in our industry is fueled by our associates and their drive to innovate. We want our associates to build careers here and become part of the fabric of our 230 year old company. We offer competitive pay, excellent benefits and a workplace built on respect and purpose.
General Scope of Responsibilities:
The primary role of the Field Sales/Service Representative is to work with a Business Team to expand PMC (Paper Machine Clothing) sales into new accounts or positions and maximize profitability of the team's existing accounts. The Field Sales/Service Representative is responsible for developing business goals and objectives and implementing growth-oriented account strategies to achieve those objectives. The Field Sales/Service Representative will coordinate its efforts with the Marketing, R&D, Manufacturing, and support services groups to insure optimal use of corporate resources.
The Field Sales/ Service Representative will utilize paper industry experience, analytical tools, and fabric evaluation tools such as a Microwave Moisture unit, Press Tuner, Thermography camera, and related dryer equipment to evaluate and support PMC and paper machine problems. This will require walking on slippery surfaces, working in high heat and moisture conditions, climbing vertical ladders and climbing catwalk stairs while carrying equipment.
Specific Responsibilities:

• Make goal-oriented sales/service calls at every assigned account in the territory (this may include four or more hours in the company car).
• Manage all business aspects of the assigned accounts including inventory control, accounts receivable management, and coordination of AstenJohnson resources in a way that maximizes account profitability.
• Assist machine crews with removal and installation of PMC. Conditions of installations vary based on machines, sections and positions.
• Collect and document fabric life and performance data.
• Develop and maintain detailed machine drawings and technical information and document the information in the Engineered Approach database. Tape fabric run lengths using steel tape measures. This often requires climbing over and under machine framework and rolls.
• Document Customer Goals and Objectives, Trial Evaluation Plans, Mill Special Technical Service Plans, and Value Analyses.
• Build product specifications that are accurate in order to produce accurate pricing and customer quotes.
• Work with the Business Team Leader, Regional Business Leader and other team members to develop and maintain account strategies.
• Keep your Business Team and Management informed of problems, potential problems, personnel changes, competition evaluations, pricing considerations, etc.
• Participate in monthly business team meetings, and periodic regional and national business meetings.
• Develop sales forecast as required.
• Leadership and participation in major account presentations and periodic account performance review meetings.
• Establish and maintain relationships with customers and potential customers.
• Maintain active safety certification at all customer mill sites to insure access upon request.

Other Responsibilities:

• Check and respond to voice mail within 24 hours maximum; Check and respond to e-mail within 48 hours maximum.
• Submit call reports for each mill contacted during the week.
• Submit weekly expense reports covering all expenses incurred during the week.
• Active participation in industry trade associations (PIMA, TAPPI, major universities with specialized paper schools) to reinforce our commitment to the Paper industry.

Requirements:

• Must be willing to travel 50% or more to customer sites.
• Must possess a valid driver's license and auto insurance.
• College degree favorable
• Must comply with AstenJohnson and customer mill safety requirements /policies such as: maintain safe operation of company car; safe lifting, holding and carrying techniques while on concrete and possibly ladders or catwalks; getting adequate rest while traveling.
• Attend annual AstenJohnson safety training.
• Exhibit personal conduct that will reflect the Company's core values at all times, and follow all applicable Company policies and procedures.

Work Conditions:
Field Sales/ Service Representative should get adequate rest while traveling. Mill audits and mill shutdowns frequently require long workdays, demanding physical activity, and prolonged standing on cement floors. It is highly recommended that the Field Sales/ Service Representative stay hydrated, wear comfortable safety shoes, and avoid loose clothing (wear company supplied service uniforms).
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.