Sales Service Coordinator

Job Description

It’s an exciting time to be part of IFF! Based in our New York Office, the Senior Sales Service Coordinator will be an integral part of our Sales Team. This is a great opportunity for a candidate interested to work in a face-paced team in Fine Fragrance working closely with Account Managers.

About You:

To be successful in this position you will demonstrate excellent interpersonal skills, organizational and project coordination skills along with the ability to prioritize tasks effectively and manage pressure to meet deadlines.
You will spend your time:

• Client Project Responsibility: Coordinating multiple client l fragrance development projects by liaising with internal teams, both locally and internationally, including perfumers, lab, marketing, production, customer service, scent designers & tracking all relevant details of project briefing and related submissions.
• Client Meeting Responsibility: Scheduling, organizing and preparing meetings, including: submission materials, sampling, blotters, submission sheets, and all support material.
• Client Service Responsibility: Daily and ongoing support and communication to customer needs, such as pricing, oil, coordination of shipping, documentation and samples. Project administration during project development, entering projects, sending out submissions and reworks, directing internal team, managing deadlines and requests, monitoring pricing, logging in bases, updating projects, keeping project folders and records, ordering oils, stability requests, TOX paperwork, PDR tracking, entering adoptions, entering into SAP, prices, and initiating line extensions.
• Data Management Responsibility: Maintain/Ownership of data integrity, including: SAP/Business Warehouse/Price Lists, oil references, sales reporting tools, approved levels and bases, etc.
• Safety/Toxicology Responsibility: Ensure clients’ current portfolios meet the latest industry regulations Issue necessary safety documents; Coordinate all tox works, working with tox perf/CSA for all maintenance and new amendments.
• Stability Responsibility: Organize stability tests for products while monitoring and tracking results.

Job Requirements

Required Experience:

• 1-3 years of related work experience
• Strong Organizational skills: to manage priorities, very tight timelines and changing project requirements aswell as supporting external customers.
• Strong Computer skills: Knowledge in internal data systems such as Microsoft office, Excel, PPT, Word,SAP, IFFman, BW and ML Output will be to generate sales reports
• Strong Interpersonal and Communication skills: effectively communicate and build customer and internalrelationships
• Key traits: High energy level, a winning attitude, team spirit, calm under pressure, organized, proactive,customer focused and results oriented.
• Problem solver focused on delivering solutions, ability to quickly learn and master new task and business-related software
• Preferred Experience:
• Self-starter, willing to proactively take on additional projects both internal and external, work unsupervised and take ownership to meet account objectives
• 1-3 years’ experience in the Fragrance Industry preferred
• Experience in prioritizing, coordinating, multi-tasking and managing several accounts as well as numerous projects at any given time with pressure to meet deadlines
• Understanding the overall product development creative process and the drivers such as: Perfumery, Scent Design, Marketing, R&D and Operations.
• Compensation ($63,600 - $71,550) is based on a variety of factors including but not limited to work experience skills, certifications, and location.

Compensation ($60,000 - $70,000) is based on a variety of factors including but not limited to work experience, skills, certifications, and location.

While we are interested in all qualified candidates with the potential to work in the United States, we are not able to sponsor visas. Additionally, to qualify for this position, you must be proficient in English, including reading, writing, and verbal communication.