Address
Form of workNEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.
Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.
NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.
As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.
NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.
Description:
- Creates a welcoming environment by greeting and approaching customers
- Exceeds customer expectations by providing assistance with a positive attitude
- Recommends merchandise based on product knowledge and customer preferences
- Is knowledgeable and educates self and others on merchandise
- Demonstrates timely follow-up and follow-through on customer requests and commitments
- Actively creates a welcoming environment through teamwork and collaboration
- Effectively utilizes mobile devices to communicate with customers and expand business
- Effectively utilizes available clientele tools and resources to increase personal business
- Frequently advises customers of the benefits of the InCircle program
- Works to develop long term customer relationships
- Assist in maintaining visual and merchandise presentation standards on the selling floor
- Ensure audit compliance
- Demonstrate flexibility and ability to adapt to the changing needs of the business
QUALIFICATIONS
- Excellent customer service skills
- Motivated and results driven
- Strong attention to detail
- Ability to work autonomously
- Commission sales experience preferred
- Previous retail experience preferred
- Standing, bending, lifting, climbing stairs
- Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
- Posting Date: Mar 28, 2024
- Overtime Status: Non-exempt
- Minimum Pay Range $: 20
- Maximum Pay Range $: 20
