Sales Operations Supervisor

Fallon’s Home and Hearth has been a leader selling, servicing, and installing fireplace systems Maine, New Hampshire, and Massachusetts seacoast areas for over 45 years.

As a family owned and operated business, we take pride in producing work of integrity while also taking great care of the people that make our company run! As we continue to grow, we need high-character individuals interested in growing personally and professionally alongside a team (family) of like-minded individuals that have a bigger vision for themselves, their customers, and their community.

If you are ready for more than punching a clock and putting in your time, we would love to connect and learn of your interests and goals for the future as well as share ours

The Sales Operations Supervisor supports the vision and goals of Fallon’s Home and Hearth by overseeing, developing, and providing product education, orientation, and setting the expectation for the customer.

The Sales Operations Supervisor is accountable for maintaining proper Retail Sales Associate behaviors and practices, ensuring maximum sales and profitability through continuing education, training and mentoring of sales staff.

Essential functions

· Maintains store environment (internal/external) that reflects company brand operating procedures.

· Provide Knowledgeable sales presentation, suggest related items, answer any objections, and ensure appropriate merchandise displays are in store.

· Develop a deep understanding of the Fireplace Systems and services offered by the company, including stoves, fireplaces, inserts, ventilation, and energy-efficient upgrades.

· Full knowledge and understanding of all store policies and procedures. Effectively train, guide, and communicate these policies to all associates.

· Train, coach, and develop associates in all areas and functions required to run the store efficiently.

• Use a variety of computer or app-based applications to develop all the details for the sale and company support teams.
• Update the company's Customer Relationship Management system (CRM) with all pertinent data throughout the sales process.

· Effectively communicate and maintain client relationships w/ Vendors, sales representatives, Builders and Contractors

QUALIFICATIONS:

· Strong verbal and written communication skills

· Exceptional customer service skills

· Ability to manage multiple projects independently, follow up and meet deadlines.

· Possess a willingness to learn and problem solve.

Technical

· Proficient with Microsoft office tools, social media and smart device use and operation

· Must Utilize and maintain Customer Relationship Management System.

Education and experience.

· High School Diploma

· 4 years’ experience in sales or related field

Working Conditions and Physical Demands

· Desk and Computer

· Direct demonstrations and Presentations of product.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person