Operations Supervisor- Day Shift - Bonus Eligible!

Work Where it Matters 

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.  

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Inupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.  

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office. 

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. 

This is an on-site role with work-from-home flexibility. Training is in person, on-site for a period of approximately 6 weeks. Operational needs and our telework policy will determine your work location. Your presence may also be required in the office for additional trainings and meetings, or to resolve badge issues. Any additional remedial training and/or supervision will be held in-office at the National Visa Center.

Please Note: You must live within 90 miles of the National Visa Center.

 Job Summary:

The Operations Supervisor supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned at the CSC. The Operations Supervisor supervises employees and day to day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed. LDRM, the federal contractor providing administrative services to the National Visa Center (NVC) in Portsmouth, NH, is looking for Operations Supervisors to train and guide our staff.  You will be an integral part of our staff's overall work experience at NVC. You'll work Monday through Friday either during the days or the evenings. Develop your people well and earn an annual, performance-based bonus of up to $5,000!

Job Responsibilities:

• Supervises, directs, trains and assists staff in performing applicable support functions as it relates to the particular function assigned

• Supervises employees and the day-to-day operations ensuring that work performed in his/her functional area is performed to optimum quality standards and provides procedures and retraining to employees as needed

• Uses independent judgement to assign work to employees based on site needs to meet production or quality requirements (objectives/goals)

• Assists Operations Managers and AOMs to ensure timely delivery of all deliverables as they relate to their functional area

• Tracks progress of all activities in his/her functional area and may make adjustments to achieve objectives and reports the status to the Unit Manager or Assistant Operations Manager as appropriate

• Manages the progressive discipline process within area of responsibility and makes recommendations for promotions and terminations

• Initiates performance reviews for employees within area of responsibility

• Interviews and assesses applicants and makes recommendations for employee selection

• Trains new employees and conducts refresher training for current employees

• Ensures that the SOPs for his/her area of responsibility are used, understood and kept up to date

Minimum Qualifications:

• Associates Degree and one (1) year of experience in visa operations support.

• One (1) year of supervisory experience may be substituted for visa operations support experience.

• An additional two years (2) of (similar) team management experience may be substituted for an AA degree.

• Must be able to obtain and maintain a SECRET-level security clearance; otherwise, a Moderate Risk Public Trust (MRPT) clearance is required. 

• Strong command of the English language both verbally and written.

• Strong administrative and organizational skills.

• Basic Computer Skills.

• Excellent interpersonal and communication skills.

• Demonstrate a professional work ethic.

• Ability to work independently and as a member of the team.

• Analytical skills and attention to detail to successfully analyze and evaluate trends, disseminate information to a wide audience.

• You must successfully pass a criminal background and credit history check, and then we'll work with you to obtain the U.S. government security clearance required for this position. If you now have an active clearance, that is ideal.

 Physical Requirements:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

There is always room at LDRM for another good leader. Apply today!

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.  If you are an individual with a disability, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contract information).