Sales Operations Specialist

Summary: 

We are an online education company that teaches people with zero business background or tech experience how to create & publish books that sell and make money. Publishing.com isn’t just for writers or authors, but for anyone who wants to increase their income. We are proud to share that Publishing.com was ranked #19 on the Inc. 5000 list of fastest growing private companies in America in 2023. We also have over 1,000 reviews on TrustPilot of customers sharing their experience with our programs.

Our grand vision is to become the one-stop shop for all your self-publishing needs. This year, we are making massive strides towards this vision by launching our Publishing.ai software - an AI powered writing assistant that helps you create better books faster, cheaper and easier than ever before.

About the Role:

As the Sales Operations Specialist your primary focus is to ensure the sales reps are able to spend as much time with leads and buyers as possible. You will help enhance our sales efficiency by helping identify and coordinate times with duplicate leads and bookings. You will also be responsible for data accuracy, report generation, and technical onboarding. Additionally, you will help maintain compliance standards in sales calls and provide support to the team as required. This role is 100% remote and will report to the Director of Sales Operations. 

Responsibilities:

• Review duplicate leads and confirming call times with leads via support channels (intercom/email).
• Assist with preparing accurate regularly scheduled and ad hoc reports.
• Support initial onboarding of new sales reps.
• Provide support to internal sales team members with tech requests and troubleshooting.
• Manage CRM (HubSpot).
• Collaborate with other teams and departments as needed.
• Document processes and procedures.
• Participate in sales call compliance review.

• Response Time for Sales Agent Request under 15 min.
• All duplicate leads are handled within 1 hour during working hours.
• All reports are completed accurately.
• All sales reps are onboarded promptly.

Qualifications:  

• Experience working in a remote high ticket sales environment preferred.
• ​​​​​​​Available between 9 am and 6 pm ET; occasional weekend availability for urgent requests or projects, as needed.
• 1+ year(s) experience in a Sales Operations or technical support operations role.
• Highly proficient in working within a CRM system, preferably HubSpot, and generate sales metrics reporting.
• Knowledge of relevant software and technical tools. (Slack, Google Workspaces, Scheduling Software, Zoom).
• Advanced proficiency with Excel/Google Sheets.
• Identify, troubleshoot and resolves  issues quickly and effectively.
• Ability to adapt, pivot and prioritize quickly within a fast paced environment with a high attention to detail.
• High level of accuracy and attention to detail.

WHY PUBLISHING.COM?

• We are proud of our culture and care about it deeply—we live by our company values (1) Service that WOWs (2) Ultimate Team Player (3) Great Freakin’ Attitude (4) Billion Dollar Standards.
• Recently recognized as #19 on the Inc 5000's list of Fastest Growing Private Companies in America for 2023!
• We are a completely remote team located worldwide with 70+ employees, and last year generated over $50M in revenue - we are just getting started!
• Competitive pay depending on your profile, skills, and experience!
• We have all the fun perks you’d expect—flexible vacation policy, competitive vision, dental and health benefits, 401k plans, and team socials…yes, even remotely!
• We encourage learning, growth, and continuous improvement, so we always look for ways to help our staff grow. From monthly training to hiring mentors, we care about your personal growth! 

Publishing.com is dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don't hesitate to reach out - we encourage everyone interested in joining us to apply.

Publishing.com LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, Publishing.com LLC. complies with applicable state and local laws governing nondiscrimination in employment in every location we have employees in. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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