Sales Operations Specialist

Position Overview

The Sales Operations Specialist will play a crucial role in supporting all sales channels by orchestrating the sales process through continuous improvements, effective management of sales tools, development of dashboards and reports, meticulous process documentation, and handling specific monthly tasks. This multifaceted position encompasses a range of responsibilities designed to enhance the efficiency and effectiveness of our Sales Operations.

Essential Job Functions

3rd Party Vendor Relationship Management:

• Engage with third-party vendors for the implementation and development of sales tools.
• Stay vigilant regarding contract dates and terms, coordinating training sessions, and documenting tool functionalities.

Sales Process Management:

• Take charge of changes and implementation efforts in the sales process.
• Contribute to the development of process improvements and ensure seamless integration with CRM and other toolkits.

Dashboard and Reporting Development:

• Develop dashboards and reports tailored for each sales leader and Chief Revenue Officer (CRO) to support forecast and funnel management, as well as performance reporting.

CRM Data Integrity:

• Ensure data integrity in the CRM system by scrubbing existing data and managing ongoing processes for updating and changing data.
• Enforce accurate forecasting and funnel management for Chief Revenue Officer (CRO) opportunities.

CPQ Management and Development:

• Manage and develop Configure, Price, Quote (CPQ) capabilities in collaboration with IT and Product teams.
• Collaborate with GIS and data analysts to expand the available universe of locations and services through CPQ.

Territory and Account Module Management:

• Collaborate with sales leaders to develop and manage territory and account modules, integrating third-party data sources for effective lead generation.

Daily Sales Support:

• Provide general daily support for sales issues and concerns, resolving issues, identifying resources, making process improvements, and communicating resolutions to the team.

Collaboration and Support:

• Shared resource for product management and development.
• Shared resource supporting Customer Service and Sales Support teams.
• Shared resource supporting our service delivery team.

Other Skills/Abilities

• Advanced proficiency in Microsoft Excel.
• Experience in managing large datasets.
• Excellent verbal and written communication skills for effective interaction with operational departments, sales teams, and C-level executives.
• Documented project management skills.
• Ability to coordinate and multitask while maintaining a sense of priority.
• Strong business and financial acumen, including advanced problem-solving, critical thinking, and analytical capabilities.
• Proficiency in Microsoft Office Suite, including SharePoint, Visio, Word, and PowerPoint.
• High standards of ethical conduct.
• Ability to travel up to 25% of the time.

Physical Requirements

• Must be able to sit, stand, walk, stoop, kneel and reach.
• Must be able to speak, write, read and understand English.
• Must have visual acuity.
• Must be able to lift 0-25 pounds.

FiberLight, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FiberLight LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.