Sales Operations Manager

Manage and lead a team of Sales Operations Coordinators and 3PL Project Team. Directly responsible for the quality and productivity of the Sales Operations team. Use metrics to drive process and productivity improvements in a high growth environment while motivating others to deliver a best‐in‐class customer experience.
Responsibilities:

• Effectively interview and provide recommendations for hiring Sales Operations team members and order entry positions
• Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort’s approach to sales, customer service, systems and operational procedures
• Utilize reporting tools to analyze data and drive behaviors and priorities
• Ability to resolve showroom complaints and issues while maintaining a professional and calm demeanor
• Participate with the Training team in onboarding new team members and continuous training for all
• Exhibit professionalism with customers, team members and all levels of leadership
• Plan/initiate team building activities to drive engagement and overall morale
• Work with Director of Sales Operations to identify areas of improvement and streamlining current processes and procedures
• Conduct constructive performance reviews and goal setting
• Utilize CRM, Zendesk and order management systems to process returns, AR Aging, Showhouse order entry and management, and 3PL Orders accurately and efficiently, and lead others in doing the same.
• Perform other tasks as assigned

Requirements:

• 2+ years of prior team management/leadership experience required
• 3+ years of experience in Customer Service or Sales required
• Bachelor’s degree required
• Extensive knowledge of customer service procedures and principles
• Ability to lead and motivate, coach and mentor team members
• Maintains a professional demeanor; ability to handle confidential and sensitive information
• Exceptional organizational and time management skills, with a strong attention to detail
• Excellent verbal and written communication skills with the ability to interact with all levels of management
• Excellent interpersonal skills with the ability to work well with a wide variety of people and forge mutually beneficial relationships
• Must demonstrate maturity in judgement and commitment; must be available to work a flexible schedule including weekends, early mornings, late evenings

We Provide:

• Competitive base salary and annual bonus compensation
• Structured training program
• 100% Employer Paid Medical Benefits
• Minimal cost for Vision and Dental
• Company provided Life Insurance and Short Term Disability
• 401k match up to 4% of your contribution
• Generous vacation program with up to 14 days paid vacation the first year
• Accrued sick time
• Closed on all major holidays

#LI-remote

Disability insurance, Health insurance, Dental insurance, Paid time off, Vision insurance, 401(k) matching, Life insurance