Sales Manager

Team Members are expected to always display Core Hotels & Resorts’ Core Values:

1. Be incredibly friendly & positive
2. Serve & respect others
3. Be smart about our business
4. Enthusiastically reimagine

SUMMARY: TheSales Manager’s primarily responsibilities include developing and implementing sales strategies to maximize revenue, identifying and pursuing new business opportunities, building and maintaining relationships with clients, negotiating contracts, along with attending industry events and trade shows as needed.

ESSENTIAL JOB FUNCTIONS:

• Maintain knowledge of and comply with all departmental policies/service procedures/standards while adhering to Core Values.
• Create, implement, and monitor sales and marketing strategies to optimize revenue and profitability.
• Initiating the sales process by scheduling appointments, making presentations, conducting hotel tours, and understanding client needs.
• Closing sales by building rapport with clients, thoroughly explaining product and service capabilities, problem solving to overcome objections, and executing detailed contracts.
• Initiating verbal and written communication inclusive of Sales Agreements, Proposals, and Email Communication.
• Negotiating pricing / terms and conditions of products, labor and services, service agreements to generate maximum revenue for the hotel.
• Attending internal / external meetings
• Directing clients and conducting site visits to solidify all prospects.
• Establish client base through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded.
• Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
• Ensure group account base room night potential is identified and solicited in a timely manner as outlined in the ACP.
• Develop, achieve, and track quarterly and personal sales goals.
• Maintain client files and update information daily in accordance with established departmental policies and procedures using the approved CRM.
• Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
• Ability to maximize impact, maintain interest, and establish a rapport with your audience when conveying information.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Perform other duties as assigned.

The manager is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:

• Bachelor’s degree in Marketing or related field preferred
• Previous 1 - 2 years of experience in hospitality sales experience preferred.
• Refined verbal and written communication skills.
• Must be proficient in general computer knowledge; Microsoft Office Suite
• Amadeus/Delphi software experience preferred.
• Opera or Hilton OnQ experience preferred.
• Strength in developing and continually enhancing relationships with clients, the community, and your colleagues
• Strength in math skills and proficiency in MS Excel skills and analytics; including basic math, budgeting, profit/loss concepts, percentages, and variances are frequently utilized
• Willingness and ability to promote a positive team member culture and company’s Core Values
• Experience presenting menus and upselling to clients.
• Must be able to read, write, and speak fluent English and have exceptional communication skills; fluency in other languages beneficial

JOB REQUIRMENTS:

• Must be a United States citizen or possess a valid work permit
• Must be able to accurately follow instructions, both verbally and written
• Must be detailed orientated and work well under pressure
• Must be able to work in a fast-paced environment while maintaining a professional appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with employees
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Possess strong motivational, organizational and verbal communication skills
• Ability to travel to attend workshops, tradeshows, conventions, etc.; may require a Driver’s License
• Follow company’s code of conduct and other company’s parameters outlined in the Team Member handbook
• A hybrid work environment is available

WORKING CONDITIONS:

• Must be able to sit for long periods of time
• Must be able to frequently stand up or move within and outside the facility
• Must be able to carry or lift items weighting up to 50 pounds
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements consistent with office work
• Must be able to frequently handle office supplies and equipment to maintain the facility