Sales Manager - 100% Remote

Sales Manager

Position Summary:

The Sales Manager is responsible for the overall sales management of the Sales department at Endurance. This individual must be able to work collaboratively and effectively with all levels of employees, including senior management and staff. The Sales Manager is responsible for coaching, developing motivating, managing, and evaluating the sales staff and their duties include achieving the company sales objectives.

Responsibilities:

• Provide day-to-day oversight for Sales efforts including management of a team of between 20-40 Sales agents. This includes day-to-day accountability, oversight, and management of rep productivity, call quality, sales performance, and employee issues for all assigned team members.
• With senior management, establish performance goals, in accordance with Company goals, for the Sales Department employees and monitor performance on a continual basis.
• Direct Management of the Sales team. Implementation and ongoing management of Sales strategies, performance metrics, compensation, and incentives.
• Regularly shadow sales calls with team members to provide constructive feedback and strategize growth & effective development opportunities.
• Collaborate with Sales teams to identify new, and modify existing, tactics to improve customer retention performance.
• Help identify and implement best practices to achieve and/or surpass Sales quota and growth goals.
• Manage operations through statistical analysis of call center statistics. Apply associated Sales tactics required to maintain and grow the customer base.
• Conduct business and/or employee reviews using CRM programs.
• Collaborate horizontally and vertically across the organization to develop tactical and strategic initiatives.
• Provide training and development by applying the Endurance Sales Certification program to new hires as well as existing team members.

Requirements:

• 3-5 years of Management experience (Virtual management is a plus)
• Five years or more of development and training
• Five or more years of demonstrated success in sales, and leadership in a telecommunications environment.
• Strong working knowledge of call center management.
• Demonstrated ability to organize, delegate, and schedule workload effectively. Must be a team player with excellent supervisory skills and the ability to train personnel in a virtual call center environment.
• Strong PC skills with proficiency in Word and Excel applications.
• Strong working knowledge of CRM Systems
• Demonstrated self-motivation, sound judgment, problem-solving, and analytical skills. Performs effectively and independently in a multi-tasking environment.
• Excellent communication skills, both internally and externally, with the ability to effectively present information in one-on-one and group situations.

Equal Employment Opportunity

Endurance is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

About Endurance

Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.

When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength and we’re proud to work as a diverse team to serve our customers and our community.

Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For,” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance and we’re highly rated by our customers on Google, Trustpilot, and other major online review sites.

Come accelerate your career with us. We’ll give you the tools you need to succeed at work, and the flexibility to enjoy life outside of your job.

Job Type: Full-time

Pay: $150,000.00 - $185,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Compensation package:

• Commission pay

Schedule:

• Evening shift
• Every weekend

Experience:

• Call Center Management: 5 years (Required)
• Successful Sales & Leadership: 5 years (Required)
• Analytical Skills: 5 years (Required)
• Developmental & Training: 5 years (Required)

Work Location: Remote