Operations Manager

Operations Manager
La Palma, CA | Multi Sales

Job Type: Full-time; Direct Hire; Exempt

Employee Benefits

• 90% of base plan Medical, Dental, Vision
• Group Life Insurance covered by Employer
• Safe Harbor 401(k) with profit sharing
• Robust Employee Assistance Program
• Mon – Fri work schedule with weekends off
• 10 paid holidays, in addition to sick and vacation time accrual
• Annual bonus opportunities
• Casual dress policy
• Family oriented working environment
• Opportunities for promotion as we expand

Company Summary

Since 1959 Multi Sales Inc. has become a premier wholesale distributor of door and gate automation products. We currently have locations in California and Oregon and are looking for someone interested in joining a stable, fast-growing company and who is passionate about succeeding and generating growth. Every day we continue to value the same traditions that our company was built on over 60 years ago, which are high integrity, vast product knowledge, and strong partnerships with our customers and vendors.

Job Summary

The Operations Manager role will be responsible for managing all distribution center operations and will report directly to the President. This role will serve as a key decision-maker in the execution of broad organizational and operational objectives. The Operations Manager will provide business and managerial leadership for the successful distribution of products through North America. They will be responsible for hiring and managing personnel, planning and overseeing operations, and interfacing with all departments to meet company service levels.

Responsibilities:

• Oversee daily operations in logistics, inventory control, receiving, shipping, customer service, etc.
• Manage point-of-sale processes for counter sales staff company-wide.
• Manage customer delivery services.
• Coordinate with teams, such as production, logistics, and procurement, to streamline operations and meet challenges.
• Design and implement branch fulfillment centers to accommodate company expansion efforts.
• Improve efficiency and scalability of warehouse layout, workflow, and equipment.
• Utilize warehouse management systems (WMS) and other software tools to track and analyze key performance metrics, such as inventory accuracy, order fulfillment rates, and warehouse productivity.
• Enhance efficiency and productivity through business process continuous improvement best practices.
• Audit reports to maintain transactional goals, achieve service levels, inventory levels and provide recommendations for process improvements and cost-saving opportunities.
• Implement and maintain quality control measures to ensure accurate order fulfillment, minimize errors, and prevent product damage.
• Function as safety manager for facilities, vehicles and equipment and enforce safety guidelines and company policies.
• Ensure safety compliance with all industry, local or state-level regulations.
• Maintain facilities for optimal usage in areas of plumbing, lighting, alarm systems, etc.
• Manage physical assets including vehicles, forklifts and equipment acquisition.
• Act as the hiring manager for operations department, including branch staff by recruiting, interviewing, onboarding, and training.
• Lead and direct managerial staff across all locations setting clear goals and deliverables.
• Utilize talent management tools to set clear performance expectations, conduct regular performance evaluations, and implement development plans to drive employee growth and career advancement.
• Create, update and rollout standard operating procedures for staff.
• Participate in long-term planning to create initiatives that align company goals.
• Work closely with the management team to develop and monitor budgets, control expenses, and optimize resource allocation.

Qualifications:

• A minimum of 5-7 years of management experience in a distribution center environment.
• Extensive expertise in supply chain processes, including inbound receiving, storage, retrieval (full pallets, case pick, layer pick), shipping, transportation, etc.
• Constant strategic thinking in a business context; with a clean understanding of the organization’s strengths and weaknesses.
• Excellent organizational and management skills to include the ability to effectively prioritize tasks and assign responsibilities accordingly.
• Demonstrated ability to work well with peers, make sound decisions, and effectively handle difficult situations.
• A background in safety knowledge, including OSHA requirements and emergency training is preferred.
• Strong ability to manage profit & loss.
• Excellent interpersonal and leadership skills.
• Great customer service, verbal, and written communication skills
• Strong computer and technology skills including a proficiency in MS Office applications.
• Knowledge of ERP systems and RF-enabled warehouse technologies.
• Extensive knowledge of material handling challenges and opportunities.

Requirements:

• Valid driver’s license
• Bachelor’s degree from an accredited college or university
• Must be authorized to work in the US

Job Type: Full-time

Pay: $98,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• management experience in a distribution center environment: 5 years (Required)

Ability to Commute:

• Anaheim, CA (Required)

Work Location: In person