Sales Development Representative

As a Sales Development Representative, we'll provide you the tools and resources to be successful - but this isn't the usual SDR role. Our SDR team is the front line of our Go-to-Market organization. You will be a critical part of our Sales Development team, responsible for responding to a range of inbound requests from event registrations to trials and webinar sign-ups. You will understand the needs of our users, and hand off the relationship to an Account Executive when appropriate. You will partner with Sales to develop engagement plans for acquiring new accounts. Identify new client opportunities, listen to clients' needs, and discuss the impact of our technology with prospects and community members. 

Responsibilities:

• Using, email, phone and social media, you will manage the initial sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive

• Create and evolve customized email and social media strategies for outreach to prospects

• Build rapport and long-term relationships with users and community members

• Maintain a solid understanding of competitors, open source ecosystem, and industry trends

• Be comfortable making decisions and working as an autonomous member of a collaborative team

• Maintain speedy follow-up on inbound inquiries, responding to user requests within 2 business hours

• Solve problems for Grafana users by leveraging discovery, collaboration, and research skills

Requirements:

• Located in the Central Region of the United States 

• Maintain a positive attitude in the face of criticism, rejection, or failure

• Proven history of following through with goals and commitments

• Quick learner, able to take initiative, excellent at problem solving

• Insatiable sense of curiosity, always questioning and digging deeper for answers

• Able to think strategically and tactically

• Demonstration of success in a non-sales goal-oriented environment

Interview Advice

Let’s be honest - interviewing is not easy. However, we want you to come prepared and succeed. When we interview, we’re trying to determine a couple of things:

• Would you be successful if you were part of our team?

• Will you love working here and be a positive influence on your fellow colleagues?

• Will you grow professionally and personally during your time here?

We’re looking for people who are curious and passionate about technology, so make sure you invest some time in learning about Grafana Labs. Explore our community, the industry we operate in, what we offer, and how we set ourselves apart.

During your interview, you’ll be sharing stories about your current and past roles and experiences. The best way to frame this is with the CARR model: Context, Action, Results, Reflection. This allows you to succinctly share the experiences you’ve gained.

Remember, humility drives learning and we love working with people who are always trying to better themselves. Throughout our interview process, you will receive feedback, and usually directly in the interview. As you move through the interview process, make sure you listen to the feedback you receive and figure out how to incorporate the advice in the next step of the interview. 

In the United States, the OTE compensation range for this role is $78,000 - $82,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.