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Form of work
SalaryAbout us
Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere.
Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work, and connect. We do this by combining software, products, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
We are looking for an enthusiastic Sales Representative and chat Specialist to join our team in St. Louis, MO. In this role, you'll leverage your exceptional chat-based sales skills to engage potential customers, understand their needs, and guide them toward Latch's innovative products. Your mission will be to not only drive hardware sales but also to upsell our suite of software packages.
Responsibilities:
- Chat-Based Sales: Utilize chat platforms to engage and convert potential SMB customers.
- Product Expertise: Develop a deep understanding of Latch's hardware and software offerings, effectively communicating their value to customers.
- Consultative Selling: Identify and understand the unique needs and pain points of SMB clients, recommending tailored solutions, including our software packages.
- Lead Qualification: Qualify leads generated through chat interactions and route them appropriately within the sales pipeline.
- Pipeline Management: Maintain accurate records of interactions, track sales activities, and manage opportunities through CRM tools.
- Sales Targets: Meet and exceed monthly and quarterly sales targets, with a focus on upselling software packages.
- Collaboration: Collaborate with cross-functional teams, including Marketing and Product, to optimize the customer experience and enhance product offerings.
- Market Insights: Stay up-to-date with industry trends, competitive products, and market developments to remain a trusted advisor to customers.
Requirements:
- Sales Acumen: Proven experience 3-5 years of experience in chat-based sales, with a track record of achieving and exceeding sales targets.
- Tech-Savvy: Comfortable using chat platforms, CRM tools, and other sales-related software.
- Customer-Centric: Strong customer service orientation, with the ability to empathize and build rapport with potential customers.
- Communication Skills: Exceptional written and verbal communication skills.
- Adaptability: Able to quickly adapt to changes in the sales process and product offerings.
- Team Player: Collaborative attitude with the ability to work effectively in a team-oriented environment.
- Results-Driven: Motivated by performance targets and passionate about achieving sales goals.
- Entrepreneurial Spirit: Eager to contribute ideas and take initiative to improve the sales process.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
- 4 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Olivette, MO 63132: Relocate before starting work (Required)
Work Location: In person
