Call Center Representative / Chat Customer Service

Job Overview:

As a Call Center Representative / Chat Customer Service for our oil field equipment supply company, you will be the primary point of contact for customers, handling inquiries, providing information, and facilitating order processing.

Responsibilities:

Customer Inquiries:

• Answer incoming calls from customers and provide information about the company's range of oil field equipment, products, and services.
• Address inquiries regarding product specifications, pricing, availability, and order status.

Order Processing:

• Assist customers in placing orders and ensuring accurate entry of order details into the system.
• Collaborate with the sales and logistics teams to coordinate timely order fulfillment.

Problem Resolution:

• Address and resolve customer concerns, complaints, or issues related to orders, deliveries, and product performance.
• Collaborate with internal teams to ensure swift resolution.

Qualifications:

• High School Diploma or the equivalent.
• Proficient data entry skills.
• Willingness to learn and to take on new challenges.
• Comfortable in a computer-based environment with the ability to navigate dual monitors and multiple applications.

Job Types: Full-time, Part-time

Pay: $23.70 - $27.52 per hour

Expected hours: 16 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Location:

• El Paso, TX (Required)

Work Location: Remote