Sales And Support Specialist

Job Title:Sales and Support Specialist

Job Summary: We are seeking a dynamic Sales and Support Specialist to join our team. The ideal candidate will be responsible for conducting live demonstrations via web, following up with potential clients, providing technical support and troubleshooting assistance, tracking interactions via CRM, and contributing to the achievement of company goals. This role requires excellent communication skills, technical proficiency, familiarity with CRM systems, and a strong commitment to customer satisfaction.

Responsibilities:

• Conduct live demonstrations of our products/services via web conferencing tools to potential clients.
• Follow up with leads generated from demonstrations to answer questions, address concerns, and facilitate the sales process.
• Provide technical support and troubleshooting assistance to clients via phone, email, or chat.
• Become an expert in the software solution that we offer.
• Track customer interactions, transactions, comments, and complaints using CRM software.
• Collaborate with the Sales and marketing teams to identify opportunities for product improvement and enhancement.
• Maintain accurate records of customer interactions and update CRM system with relevant information.
• Assist in the development of sales materials, presentations, and product documentation.
• Achieve sales goals and revenue targets.
• Stay up-to-date on industry trends, competitors, and best practices to better serve our customers.
• Participate in team meetings, training sessions, and other company activities as required.

Qualifications:

• Experience conducting live software demonstrations or proficiency with web conferencing tools for live presentations.
• Proficiency with CRM software for tracking customer interactions and following up.
• Proven experience in sales, customer service, or technical support roles.
• Strong presentation skills with the ability to articulate technical concepts to non-technical audiences.
• Excellent communication skills, both written and verbal.
• Familiarity with using CRM systems for tracking customer interactions and managing leads.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality customer experiences.
• Strong problem-solving skills and a willingness to learn new technologies.
• Positive attitude, self-motivated, and team-oriented.
• Preferred: experience working in a library
• Bachelor's Degree or equivalent in Business, Marketing, sales or related field preferred.

Location: Hybrid - HQ in Pontiac, MI

Employment Type: Full-time

Salary: $44,000-55,000 annually

Join our team and play a key role in driving sales, supporting customers, and contributing to the success of our company! If you're passionate about technology, customer service, and making an impact, we'd love to hear from you. Apply now by submitting your resume and cover letter detailing your relevant experience and qualifications.

Legal Notice

Cynerge Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability.

Job Type: Full-time

Pay: $44,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your annual salary goal?

Experience:

• Help desk: 1 year (Preferred)
• Web support: 1 year (Preferred)

License/Certification:

• U.S. Citizenship or Green Card (Preferred)

Work Location: Hybrid remote in Pontiac, MI 48342