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Form of work
SalaryDo you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you. Join an ambitious team that thrives on opportunities to learn, excel and innovate.
Responsibilities include
- Take and manage service calls and ensure timely response and resolution of customer issues
- Perform repairs or preventive maintenance on our products at various client locations
- Participate in training service technicians, and when required, technical staff in hospitals
- Handle customer service requests, including complaints (processes, tools, and documentation)
- Process orders received for parts or service for Umano Medical products
- Ensure follow-up with the customer from request intake to completed repair, ensuring customer satisfaction
- Maintain documentation of all service cases or service requests
- Ensure timely communication of all relevant problems and information received from customers regarding products to the engineering department
- Collaborate with other departments on various projects (related to after-sales service)
- Assist in the implementation, update, and adherence to various instructions and procedures
- Support the customer relations manager in planning the work of technicians and service clerks
- Provide Technical Support to technicians, service clerks, and subcontractors.
- Monitor and analyze parts inventory
- Perform any other related tasks
Life at Umano Medical
Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.
- Hybrid remote work (according to departmental needs)
- 7 paid days off during the holiday period
- Employer-contributed retirement savings
- Plan Group insurance from day one
- Employee assistance program with completely free access to telemedicine
- Training and individual development program focused on your strengths
- Access to an Umano Buddy and integration coach upon arrival
Requirements
- DEC or Bachelor's degree in a related field or any combination of experience and training related to the job
- Problem solving skills
- Ability to read blueprints
- Experience in customer service or after-sales service
- Experience in product Repair andTechnical Support
- Knowledge of Office suite and Outlook
- Availability to travel
Join a committed and enthusiastic team within a growing company. People are truly first and foremost here, and you'll feel it from day one. Come and experience something that goes far beyond medical equipment!
Job Type: Full-time
Pay: $65,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
