Address
SalaryThe State Accounting Office (SAO) provides accounting and financial reporting expertise for the State and is statutorily responsible for statewide financial reporting. The SAO also provides enterprise oversight and management of the State’s Enterprise Resource Planning (ERP) system, accounting policy development, financial business process improvement recommendations, and management of the payroll and accounting shared service centers.
Position Description:
Help Desk Analyst 1 - ITP150
Pay Grade: I
Salary range: $36,973.63 - $48,213.74
Primary Duties & Responsibilities:
- Provides technical support for customers needing access to or assistance with SAO TeamWorks applications
- Logs into to Platform 28 calling software answers phones calls, responds to service requests tickets concerning routine to complex inquiries
- Possess the ability to listen, understand as well as communicates with customers in conveying information
- Evaluate customer’s request, analyze the issue, determine the correct course of action
- Utilize Oracle Customer Relationship Management (CRM) application to evaluate clients’ comments including attachments, replies to typed responses to customer’s Service Request Tickets
- Memorize actions while navigating through Teams Works application modules HCM/ Financials, comprehend process /procedures
- Review employees’ records, Input information, applies data entry to various modules located within the Team Works HCM, Financials and Concur application for state traveling employees
- Alerts manager of trends, adheres to established KPI metrics, participates in ongoing Security Training as required
Minimum Qualifications:
Preferred Qualifications:
- One or Two years of helpdesk or customer service experience
- Ability to effectively communicate verbally, active listening skills, good speaking voice, of proper use of grammar and a pleasant, also courteous demeanor
- Experience supporting ERP applications (PeopleSoft, Workday, Infor, SAP) either on helpdesk, or in a customer service role
- Acquired some knowledge of Accounting, Human Resources and Payroll
- Enter level skill in the use of Microsoft applications Word, Outlook, Excel, Microsoft Teams, familiar with all internet browsers
Application/Resume must clearly describe relevant qualifications and experience.
Important Notes:
The SAO offers flexible work hours in a hybrid in-office/remote work environment.
Candidates interested in employment with the SAO must:
- Successfully pass a background check; including, criminal background/records check, employment and education verification, employment reference checks, credit evaluation and professional license checks, where applicable;
- Upon, and throughout, employment, both reside and work in the State of Georgia; and
- Be legally authorized to work in the United States; the SAO does not offer sponsorships for current or future employment visas (e.g., H-1B employment visa)
All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.
This posting may close at any time prior to the published closing date once a suitable applicant pool is identified.
The State Accounting Office is an Equal Opportunity Employer
