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SalaryJob Overview:
Smart Blanks is a wholesale apparel company that prides itself in being one of the top industry leaders in Southern California. We are looking for a full-time candidate to join our growing team in our Anaheim headquarters.
Duties:
- Work with sales reps to help manage accounts and follow-ups.
- Respond to customer inquiries via phone, email, or in-person.
- Build relationships with customers, getting to know their needs.
- Provide accurate and timely information regarding products, services, and policies.
- Assist customers with order placement, returns, and exchanges.
- Resolve customer complaints or issues in a professional and efficient manner.
- Maintain customer records and update information as needed.
- Collaborate with Sales Director to ensure customer needs are met.
- Learning and retaining a wealth of knowledge about the brands' products and services as well as competitor offers through customer interactions.
- Stay up-to-date on product knowledge to effectively assist customers.
- Completing new customer registrations.
- Follow company policies, procedures, and guidelines at all times to ensure compliance and uphold the company's standards of service excellence.
Experience:
- Previous experience in customer service/sales assistant in a wholesale environment is preferred.
-Presentable, professional and well-spoken.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities.
- Ability to handle difficult or irate customers with professionalism and empathy.
- Proficient in using computer systems and software applications.
- Basic understanding of math concepts.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Wholesale: 2 years (Required)
- Customer support: 2 years (Required)
Ability to Relocate:
- Anaheim, CA: Relocate before starting work (Required)
Work Location: In person
