Roadside Event Specialist Ii

The Roadside Event Specialist/Dispatcher II is responsible for handling events marked "major" as defined by most current major event requirements. In addition to handling any assignments assigned by management.
Job Duties

• All responsibilities of New Call/Follow Up Dispatcher I & II.
• Handle the day to day operational needs of the Major Events as defined by most current major event requirements.
• Ability to accurately handle at highest level of service: High dollar amount repair approvals and service provider payouts, internal and customer approvals, emailing documents, pictures, handling serious situations such as Accidents (including fatalities), Police Impounds, High level equipment recoveries, various customer campaigns, etc.
• Ensure timely response for repairs and/or other customer instructions for equipment are handled promptly and accurately.
• Ensure estimates are handled timely and accurately.
• Ensure COD payment of invoices are handled timely and accurately.
• Communicate directly and effectively with customers, drivers, service providers and co-workers.
• Consult with the Roadside Events Supervisor and/or Roadside Event Senior/Lead (If applicable) when issues arise.
• Ensure Customer Protocol is being followed per customer criteria at the highest possible level.
• Proactively update drivers, customers and service providers at all times.
• Ensure correct billing is selected and communicated with service provider.
• Other duties and projects, as assigned by your immediate supervisor or other management.
Project a positive image for FleetNet America with the internal and external customers and employees at all times.

Qualifications

• High School Diploma/GED and 3 years' experience in a related field with a Minimum one year in previous role as New Call/Follow Up, Dispatcher II or TMCare. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field
• Requires Proficiency in Microsoft Office Suite. (Proficient computer and phone skills required, including but not limited to fast typing skills, data entry, word processing, email.
• Job requires multitasking skills, ability to talk and type information at the same time)
• Excellent skills to work effectively with teams throughout organization
• Flexibility with schedule.
• Great communication skills by phone, email and in person.
• Good organizational skills.
Ability to handle multiple projects with a high volume of events retaining a high sense of urgency on all events handled.

USD 17.40 - 26.06 per hour
Compensation:
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.