Address
Form of workRisk and Fraud Associate (Evening/Overnight Shifts)
Remote, must be located in Ohio
About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About the Role
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About the Role
The Risk and Fraud Associate will analyze accounts that are brought to the relevant Risk Alerts and Fraud Reports, to perform fraud and risk investigations into deposits, cashouts, game play, and to take any relevant actions with these player’s accounts.
The Risk and Fraud Associate will also correspond with members by email, with a view to verifying documents, dealing with negotiations, legal threats and settlement of member’s accounts.
***Availability to work Evening & Overnight shifts is required***
Responsibilities
- Investigate accounts raised by on-going Risk procedures – for example from the Risk Alerts and Fraud Reports
- Perform detailed risk analysis of all aspects of a player’s account
- Deliver total quality service and to resolve customers complaints/issues in relation to risk matters
- Ensure all emails are responded to in a timely manner
- Review identity documents
- Ensure all withdrawals are processed accurately as requested by the player on a daily basis
- Deal with the various Risk Alerts
- Analysis of daily Risk Management reports
- Additional tasks and projects as required by the Team Leader, Supervisor or Manager
Essential Functions
- Must be able to stand or sit and operate computers and other technological devices for extended periods of time
Shift Scheduling
- Evening shifts for Ohio-based Risk & Fraud Associates will be from 5:00pm - 2:00am ET
- Overnight shifts will be from 12:00am - 9:00am ET
- Ability to work on various shifts, schedules, and holidays as needed.
- Experience working in e-commerce, customer service or asset protection
- Degree or equivalent experience
- Articulate with excellent communication and negotiation skills
- Great problem-solving and investigative skills
- Good reasoning and analytical approach to work
- Detail orientated
- Hard, dedicated worker who can multi-task
- Organizational approach to the daily workload
- Computer literate in Office Suite & able to use in house applications
- Knowledge of Casino/Poker/Sports and of e-commerce related fraudulent dangers
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
- Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Licensing Requirements:
As a online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.
