Fraud Associate Level I

Position Description:

Under the direct supervision of the Contract Management Team, Fraud Associate Level I assists the Fraud team in completing various duties, clerical and repetitive manual functions. Operates various office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents. Utilizes the current TDIS-PD and PRISM computer operating systems to include document preparation, creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes. Must be able to perform quality checks for standard fee information on individual applications. Ability to follow pre-set pattern for document sequencing. Insert and retrieve application packages from file cabinets. May involve performing cashiering duties on occasion. Due to the nature of the government contract requirements and/or clearance requirements, U.S. Citizenship is required.
Future duties and responsibilities:
The Fraud Associate Level I provides support to the Government staff by performing various clerical and repetitive manual functional with high attention to detail and accuracy. Anticipated tasks include, but are not limited to, the following:
Read rapidly from both paper and a computer terminal
Liaise with other DOS agencies and other USG agencies while performing daily duties
Assist in processing applications referred to the FPM by Passport Specialists and Acceptance Agents
Process initial fraud case paperwork, enter data, perform quality control reviews of data entered
Process fraud case paperwork, including: scan fraud cases, enter or update applicant information into National Fraud Database (ECAS), PLOTS, Travel Document Issuance System (TDIS), and other databases; determine the appropriate Class category; perform
quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint)
Complete pre-formatted letters (addressing a variety of deficiencies) to Passport applicants whose files have been referred to the FPM office, proofread correspondence, correct and deficiencies
Assist in verifying vital records and other public records
Perform telephone and written inquiries concerning pending applications for FPM and team members
Assist in preparing Passport fraud detection training materials
Retrieve mail, file requests, or other information from other DOS offices
Maintain and monitor fraud files and file logs. Match incoming correspondence from applicants and law enforcement officials with Passport files
Maintain paper and electronic file libraries
Assist in training other Fraud Associate Level I's and maintain training materials
Assist in process improvement
Required qualifications to be successful in this role:
EDUCATION/EXPERIENCE:
HS diploma (Bachelor's Degree is preferred)
Three (3) years of general office experience
Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook
One (1) year experience as a Support Associate Level II (preferred)
OTHER QUALIFICATIONS:
Ability to multi-task while paying attention to detail and accuracy
Ability to quickly assimilate information, analyze facts, and accurately report to management
Possess comprehensive writing skills, ability to proofread correspondence, convey ambiguities, and correct deficiencies
Good hand-eye coordination
Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
Capable of performing repetitive tasks while maintaining a high level of accuracy, such as: lifting, standing, reaching, twisting, sealing envelopes, opening/sending mail, stacking, shredding, packing/moving/stacking boxes, un-stapling, paper-clipping, sorting, filing, and reading
Ability to work in one place and traverse the office on a continuing basis
Ability to provide basic customer service skills
Ability to operate desktop and industrial sized scanners
OPTIONAL: Desired qualifications/non-essential skills required
A basic knowledge of the current TDIS computer system, ability to determine quality and correctness of prepared Passports and maintain issued applications in an orderly and traceable fashion.
Hourly Rate: $21.53/hour
*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case*
At CGI Federal we call our professionals "members" to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company. CGI Federal's benefits include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible members
Paid Time Off (PTO)
10 Standard Holidays
Health & Welfare Benefits as determined by your Service Contract Act
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Skills:

• Customer Service & Support
• Data Entry
• Detail-oriented
• Artificial Intelligence

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

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