Associate Fraud Ops Analyst (Hybrid)

The Assoc Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
Responsibilities:

• Follow investigative standards for analytical assessments
• Case/referral assignment based on level
• Complete end to end internal investigative reports
• Provide tactical analysis through referral management, linking events and data quality management.
• Identify any process gaps, contributing systemic and technical root causes
• Administrate fraud referrals from various Citi businesses, external financial institutions, and Law Enforcement agencies; identifying, building, linking and escalating cases to management for review and/or assignment
• Gather data, conduct research and provide analysis of information and data from a variety of sources, both internal and external to the business, to identify, support investigations and determine fraud trend activity, schemes and organized rings
• Produce reports and provide analysis for more complex cases either as an individual or as part of a team
• Support other Retail Bank Fraud Operations or businesses requiring assistance
• Qualifications:
• Previous US Intelligence, military, law enforcement, law firm or government service background
• 3 year fraud analytical experience
• Understanding of processes and procedures to include the collection, examination, and analysis of data
• Demonstrated writing and communication skills
• Experience in data analysis and interpretation
• Knowledge of financial products, frauds and trends
• Experience working in an in-house investigations team
• Proficiency in Microsoft Office products - Word, Excel, Outlook, PowerPoint, & SharePoint for compiling written reports and spreadsheets on an investigation
• Knowledge and Skills Required
• Excellent oral communication skills
• Good report writing skills to accurately articulate the circumstances and events of the investigation
• Good analytical skills needed to assess evidence, identify relationships and develop leads in an investigation
• An ability to multi-task, demonstrated attention to detail with ability to manage caseload and produce accurate, concise analytical reports
• Solid judgment and decision making skills
• Ability to present data, information or findings
• Knowledge and Skills Preferred
• Expresses ideas or facts in a clear, concise and open manner
• Communication indicates a consideration for the feelings and needs of others
• Actively listens and proactively shares knowledge
• Handles conflict effectively, by overcoming differences of opinion and finding common ground
• Evaluates data and courses of action to reach logical, pragmatic decisions
• Takes an unbiased, rational approach with calculated risks
• Applies innovation and creativity to problem-solving
• Open to change and flexible in a fast paced environment
• Performance is consistent, even under pressure
• Always pursues continuous improvements
• Effectively adapts own approach to suit changing circumstances or requirements.
• Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first
• Develops and implements sustainable strategies on how to perform their role, with an eye on improvement based on changes needed or refinement of approach
• 2nd language skills
• Other Requirements
• Flexibility to work on call off hours/weekends during critical project phases, if necessary
• Bachelor's degree/University degree or equivalent experience

Experience in the following areas preferred:

• Wire Fraud Investigations
• Adult Elder abuse investigations
• Detailed Report writing
• High level Interview/Communication skills
• Law enforcement/Investigation experience

Job Family Group:
Operations - Services
Job Family:
Fraud Operations
Time Type:
Full time
Primary Location:
San Antonio Texas United States
Primary Location Salary Range:
$48,180.00 - $63,140.00
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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