Anti-Fraud Operations Associate

Responsibilities:

- Actively investigate fraudulent transactions and abusive conduct in a timely manner to protect the integrity of the platform

- Report any patterns of abuse and escalate any fraud incidents

- Provide investigation insights to customer facing teams, and support de-escalation of customer feedback

- Perform other ad-hoc tasks related to fraud operations -Ability to communicate effectively with cross functional partners

Job Requirements

Qualifications

- Detail-oriented with a good attitude

- Strong ability to gather information from various sources to substantiate investigation hypotheses

- Work well under pressure, and can prioritize high impact escalations

- A team player

Job Type: Contract

Salary: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work

Experience:

• Customer service: 1 year (Required)
• Fraud prevention and detection: 1 year (Preferred)
• banking/insurance: 1 year (Preferred)

Ability to Commute:

• Nashville, TN 37219 (Preferred)

Work Location: Hybrid remote in Nashville, TN 37219