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SalaryJob Summary:
The Fraud Prevention Associate I reviews potential fraudulent credit card transactions for the prevention and the detection of fraud in a card not present environment. The Fraud Prevention Associate authenticates transactions and customers in real time using multiple data sources and complex data sets with a high degree of accuracy.
Job Expectations:
- Be responsible for monitoring numerous real-time queues, reviewing for risky transactions and other abuse methods
- Analyze customer accounts and transactions to identify and prevent fraudulent activity
- Identify areas which require improvement and drive improvement of internal processes
- Collaborate with multiple departments and teams to improve our Fraud Prevention strategy
- Research fraud and user behavior, both existing and emerging, contributing to improve Fraud Prevention mechanisms, processes and tools
- Acquire strong knowledge of the world of fraud including prevention technologies and techniques
- Dispute and manage Chargeback/dispute rates. Monitor and adapt to emerging trends
- Team player capable of learning and sharing knowledge in remote environment
- Flexibility to work Saturday- Wednesday
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills and Abilities:
Required:
- Proven problem solver with strong analytical skills.
- Accuracy and attention to detail required.
- Quick thinker and fast learner with demonstrated decision making skills.
- Extremely proactive and naturally inquisitive.
- Ability to identify patterns and formalize complex ideas into simple stories.
- Proven ability to work effectively in a fast-paced environment
- Strong interpersonal, verbal, and written communication skills.
- Must be self-motivated and have excellent organizational skills that require minimal daily supervision.
- Team player capable of learning and sharing knowledge in remote environment
Equipment Knowledge:
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
- Email/Ticketing Systems, and some basic knowledge of Fraud Prevention rules engines/platforms. (Zendesk)
Experience Requirements:
Generally requires a minimum of one (1) to two (2) years of experience in credit/debit cards fraud investigation and prevention in an ecommerce environment, preferably with some experience with international payment transactions.
Education Requirements:
Bachelor's Degree in Accounting, Finance, Criminal Justice, Statistics, Banking, or related field required.
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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to staffingvendors@iherb.com. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
