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Form of workJob Description
The Quality Specialist is an individual contributor role responsible for performing activities related to internal control testing witin the First Line of Defense across mutiple services, service tiers and languages following documented guidelines and procedures for Client Care groups. This includes evaluation of the adequacy, effectiveness and efficiency of internal controls and documentation of test results.
This includes collaboration and communication within the department for process improvement and internal control testing reviews, engaging with managers and cross-functional support teams, and meeting performance targets which include accuracy and efficiency.[2]
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications
- Must have a High School diploma or equivalent. 2 or more years of relevant work experience.
Preferred Qualifications
- 4 or more years of relevant work experience.
- 4 years experience in a banking customer service environment related to card issuing, merchant acquiring, or Backoffice across multiple channels (Voice, Chat, Email, Back Office, or Social Media)
- Has previous risk/testing function experience
- Has previous experience presenting to small groups.
- Strong analytical and problem solving skills and is a quick learner
- A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and meeting/exceeding performance results.
- Proficiency with MS Outlook, Word, Excel and Power Point.
- Ability to build and maintain professional relationships with key stakeholders/process owners Subject matter expert with applicable service and all support tools and processes.
- Demonstrates language proficiency required for the applicable services.
- For the services supported, demonstrates the applicable knowledge of Visa’s International Operating Regulations, Network Operating Regulations, Visa Rules, and US Federal Regulation.
Additional Information
** Work Hours:** Varies upon the needs of the department.
** Travel Requirements:** This position requires travel 5-10% of the time.
** Mental/Physical Requirements:** This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 65,600.00 to 83,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
