Rideshare Services Representative

Summary

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Rideshare Services Representative, you will:

• Provide technical assistance and support to vanpool customers in monthly reporting and fare collection. Determine accounting inconsistencies or errors, prepare corrections, and verify accuracy of accounting reconciliations.
• Perform data entry, financial and accounting work, including managing general ledger account transactions, accounts receivables and payables; prepare documents to meet audit and other financial requirements.
• Manage the accounts for over 200 vanpool and vanshare groups each month. Directly support volunteer bookkeepers participating in the Commuter Van Program.
• Act as a liaison for customers and the public, including customer service and operations. Provide program information, handle sensitive and confidential situations, interpret and apply established policies, procedures, and regulations for customers.
• Train volunteer bookkeepers to collect and report fares, ridership, and complete monthly reports accurately and in compliance with program policies.
• Manage collections activities; investigate and resolve potential issues of fraud and misuse.
• Authorize expenditure of funds and reimbursements.
• Routinely review program guidelines, policies, and processes. Analyze, recommend, and implement changes.
• Effectively communicate with internal and external customers orally and in writing.
• Respond to and investigate vanpool emergencies, accidents, incidents, and complaints. This includes participating in on-call emergency coverage. On-call duty extends outside of regular office hours, including weekends for approximately one week, four times a year, and equipped with an emergency pager and cell phone for immediate response.
• Perform other duties as assigned.

Experience, Qualifications, Knowledge, Skills

Minimum qualifications include the following:

• Three years of progressively responsible customer service experience, including managing medium to long-term customer relationships.
• Three years of experience working with basic accounting principles and the full accounting cycle, including accounts receivable, accounts payable, and general ledger transactions.
• Demonstrated experience in data entry with a focus on accuracy and efficiency.
• Ability to organize and prioritize work including the ability to work on several projects simultaneously.
• Ability to communicate effectively to customers who have limited English proficiency.
• Proficiency in using Microsoft Office suite (Word, Excel, Outlook, Teams).
• Ability to work with minimal supervision and to meet ongoing accounting and other project deadlines.
• Ability to work with a diverse group of individuals.
• Available for on-call vanpool emergency coverage outside regular office hours, including weekends, several times a year, as noted above.

• Experience using Access or similar relational database software.
• Experience collecting owed payments from customers.
• Experience with daily high-volume accounting transactions.
• Knowledge of Metro Transit Rideshare and/or Vanpool operations.

Supplemental Information

Application & Selection Process
Submit an online employment application online at https://www.kingcounty.gov/job, answer the supplemental questions, attach a resume and a cover letter. Your cover letter should include details on how you meet or exceed the knowledge, skills and abilities for this position and your experiences as it relates to the primary job functions and desired qualifications. You are encouraged to translate life experiences to show how they prepare you for this role.
All the application materials will be screened for qualifications, competitiveness, completeness, attention to detail and written communication skills. The most competitive candidates may be invited to participate in one or more interviews. Final offers are contingent on successful completion of reference checks.
NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs during the last 10 years listed (listing each position for each employer separately), duties explained, reasons for leaving etc.
Applications that are not complete, or do not include the required materials, may be rejected as incomplete, and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at: www.kingcounty.gov/jobs
.
Who May Apply
We are accepting applications from all qualified applicants, internal and external.
Work Schedule
The work week is normally 40 hours, Monday through Friday. This position is FLSA non-exempt and, therefore, eligible for overtime.
Work Location
The primary location of the position is at the King Street Center, 201 S. Jackson St., Seattle, WA 98104. However, this will be a hybrid position (teleworking and in office). The work associated with this position will be performed or conducted through a combination of teleworking and onsite work and meetings. Employees will have access to shared workspaces at various King County facilities. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
Union Representation /Job Code/Grade
Protec17 /Job Code 283101/ Range 54
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Manal Tirhi, mtirhi@kingcounty.gov
Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.
Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles-we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.
King County is an Equal Employment Opportunity (EEO) Employer.
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.