Field Services Representative I Installed Support

Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll be equipped with all the tools, training, and resources you need, and you'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.

Position Summary:

Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.

What You'll Do:

• Investigates/examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
• Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness. 
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.

Minimum Requirements:

High school diploma or General Education Degree (GED), or equivalent combination of education and experience.  This position is considered entry level with on-the-job training available.

What You Can Bring to the Team:

• Knowledge of company products 
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Knowledge of basic math and measurement skills
• Good communication and interpersonal skills
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
• Valid Driver's License

Work Environment / Physical Activity:

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
• Work is performed on both company and customer sites and involves driving to customer locations.
• Subject to both typical office environment and outside locations with temperature and weather variations.
• May involve walking on uneven ground of a potential customer construction site. 

At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive, people -first culture will build you up and empower you to do more, be more, and become better every day. Join us and see what's possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day. 

In addition to the base wage listed, team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law.  Eligibility and the amount of the incentive varies based on the terms and conditions of the locations' active incentive plan for the respective year. To help keep BFS employees safe, we actively enforce our drug free workplace expectations. This role is a safety sensitive position for which impairment while working presents a substantial risk of death, which means candidates must complete our pre-employment drug testing process, which includes marijuana.
Full-Time Team Members are eligible for company benefits, including Three Medical plan options Dental & Vision Critical Care Accident & Hospital insurance
Flexible Spending Accounts for Health & Dependent Care Health Savings Account 401(k) with company match Vacation & Sick Time Paid company holidays
Company Paid Life & AD&D Supplemental Life Short & Long Term Disability Bereavement Paid Parental Leave Team Member Assistance Program
All benefits are subject to change pursuant to state and federal guidelines.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
 

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