Retail Store and Customer Service Associate

Full Time Retail Store and Customer Service Associate

Do you like people and enjoy working in retail? Are you interested in making a difference in someone's work environment? Celebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear programs for large industrial, government, and service organizations. We are currently seeking a Retail Store Assistant to help manage our Merck on-site location as well as assist our call center Customer Service team. This full time position offers you an opportunity to work independently while you expand your retail management experience and work from home 40% of the week. The hours at this location are Monday and Tuesday 7:30 am-4:00 pm; on Wednesday, Thursday, and Friday you will work from home assisting our Customer Service team via the phone.

To be successful in this role, qualified applicants should demonstrate ability to:

• Wow customers with exceptionally friendly, knowledgeable Customer Service when assisting customers with the selection of their choice of safety shoes.
• Learn various product lines and provide the benefits associated with each line available to Merck employees.
• Ensure the store is clean and sanitized, the show room display fully stocked, and marketing material is up to date with displays.
• Merchandize incoming products.
• Enter sales into computer system.
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Various other duties as directed.

Requirements:

• Outstanding Customer Service and attention to detail required
• Ability to multitask and support various tasks simultaneously
• Ability to learn and utilize company operating system
• Ability to work independently
• Professional communication skills
• Experience in a retail role preferred
• Reliable transportation