Customer Service Supervisor - Store #651

Job Summary: The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in Customer Service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.

Principal Duties:

1. Ensure exceptional Customer Service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.

2. Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.

3. Provide direction, motivation, and coaching for associates during the shift.

4. Ensure the 24/7 execution of all Customer Service programs and processes.

5. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.

6. Complete cash and lottery processes.

7. Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.

8. Check in vendors.

9. Recognize associates and celebrate accomplishments.

Essential Functions:

1. Ability to work well individually as well as in a team environment

2. Excellent oral and written communication skills

3. Excellent Customer Service skills

4. Ability to work with little or no supervision

5. Excellent relationship building and leadership skills

6. Detail oriented and excellent organizational skills

7. Good analytical, critical thinking and problem solving skills

8. Proven self-starter with demonstrated ability to make decisions

9. Flexible availability which may include all shifts, weekends, and holidays, based on business needs

10. Ability to learn and utilize the store’s technology

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11. Must have reliable transportation

12. Must be at least 18 years old to be considered for this role

13. Ability to direct others and prioritize tasks

Basic Qualifications: 1. High School Diploma or equivalent 2. Experience effectively implementing change and demonstrated results in execution 3. Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred 4. Experience leading, developing and selecting teams 5. Proven and consistently demonstrated skills in the following:  Exceptional Customer Service  Relationship Building  Effective Communication

Job Type: Full-time

Pay: $19.60 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• supervising: 2 years (Required)
• Food service: 1 year (Preferred)

Work Location: In person