AAA Staff Assistant/Team Lead ( In-Store Sales & Customer Service)

• Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years
• No Sundays – 37.5 hour work week
• Bi-Weekly Pay – Plus a Monthly Incentive Plan based on your individual performance
• Over 3 weeks of paid time off accrued during the first year
• Complimentary AAA Premier level membership

What we can offer you:

• Convenient Store Hours: Monday - Friday, 8AM to 6PM, and Saturday, 8AM to 3PM
• Competitive pay starting at $23/hour, based on experience and location
• Medical, Dental, Vision, and Prescription coverage
• Over 3 weeks of paid time off accrued during the first year
• 8 Paid Holidays
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%

The primary duties of the Staff Assistant/Team Lead are:

• Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals
• Plan domestic travel vacations (car rentals, hotels, vacation packages, maps, tour books and, triptiks)
• Answer incoming overflow calls for Roadside Assistance during high call volumes
• Support the Retail Manager to help enhance the customer experience by leading associates to success and promoting our Shared Values.
• Lead, guide, and direct the daily operations of the Retail Store, including administrative and associate-related issues in the absence of the Retail Manager
• Serve as backup to the cashiers

Minimum Qualifications:

• Have a high school diploma/GED
• Minimum of six (6) months of sales/Customer Service experience
• Have effective communication skills both written and oral
• Proficient computer skills including the ability to multitask on several websites and programs
• Ability to read maps and geography knowledge a plus

AAA Club Alliance (ACA) is an equal opportunity employer.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Experience:

• sales: 2 years (Required)
• Leadership: 2 years (Required)

Ability to Relocate:

• Manassas, VA 20109: Relocate before starting work (Required)

Work Location: In person