Retail Manager

SUMMARY//

The Retail Manager at The Front Climbing Club plays an essential role in shaping the gear-buying experience of our members. This position involves a balance of creativity, practicality, and stoke! They are responsible for developing and executing sales strategies that connect with our community of climbers. Their day-to-day tasks include analyzing trends, managing inventory, and crafting captivating shop layouts and merchandising plans.

The Retail Manager works in close partnership with the CEO and the Leadership Team, utilizing the Agile methodology to refine processes and achieve project goals. This is a unique opportunity to merge retail management skills with your love of climbing. This position offers not just a job, but a chance to be part of a passionate team, making a tangible impact in the climbing community.

PRIMARY AND ESSENTIAL JOB FUNCTIONS//

Strategic Sales Mastery:

• Works with the Communications and Membership Team to create and implement straightforward yet effective marketing strategies to boost gear shop visibility to our membership.
• Dive into sales data, forecast trends, and use this insight to keep our sales climbing steadily.
• Plan and run sales campaigns that resonate with our community.

Inventive Merchandising & Inventory Oversight:

• Take charge of seasonal purchasing, ensuring our shop is always ready for climbers' needs.
• Organize the shop layout and merchandising to make product discovery an enjoyable experience.
• Manage pricing and inventory in a way that's fair and makes sense to our customers.
• Maintain inventory backstock and keep a close eye on stock levels, ensuring we're never caught short.

Financial Management & Administrative Expertise:

• Keep track of retail invoices, ensuring everything is accurate and accounted for.
• Set realistic quarterly sales goals and keep the team informed of progress.
• Handle the budgeting with a strategic approach, just like planning a climbing expedition.
• Work closely with our Business Intelligence Team to create retail reports as needed.

Agile Strategy & Process Enhancement:

• Use Agile methods to adapt and improve our strategies, ensuring we're always moving forward.
• Regularly inspect and maintain the shop, ensuring it's always welcoming and functional.
• Collaborate with leaders for continuous improvement in our processes and projects.

Team Development & Skill Development:

• Educate staff on products, promotions, and inventory management, making them experts in what we sell.
• Coordinate training sessions and product demos to keep the team knowledgeable and engaged.
• Lead and support the Retail Assistants and Front Desk Staff in their retail roles.
• Stay informed about the latest trends in climbing gear and retail strategies.

Collaborative Partnerships & Relationship Building:

• Forge strong connections with retail representatives and attend key buying appointments.
• Partner with the Marketing team for designing and ordering staff and gym apparel.
• Collaborate with the Events Manager for event sponsorships and gear provisions.

REQUIREMENTS//

• Educational Foundation: A bachelor's degree in business administration is preferred, or bring 4-8 years of solid, relevant experience to the table.
• Sales Prowess: Demonstrate your talent with a minimum of four years in sales, showing your knack for closing deals and driving success.
• Customer Service: five years in customer service positions.
• Climbing Gym Familiarity: Bring at least a year of experience in a climbing gym, showcasing your passion and understanding of the climbing lifestyle.
• Product Wisdom: Have extensive knowledge about climbing gear, being the go-to expert for both staff and members.
• Community Insight: Essential experience and knowledge of the climbing community, understanding its pulse and preferences.
• Multi-Location Oversight: Take charge of our Ogden, Salt Lake, and South Main locations, ensuring excellence across the board.
• Travel Readiness: Be prepared for regular travel between gyms, staying connected with teams and operations.
• Time Management Excellence: Ability to manage time effectively, prioritizing tasks with ease and efficiency.
• Strategic Retail Understanding: Have a robust understanding of leveraging retail strategies to meet and exceed company and membership goals.
• Communication Artistry: Possess top-notch verbal, written, and interpersonal skills, making every interaction count.
• Independent Judgement: Able to make astute decisions on their own, confidently guiding the retail operations with a steady hand.
• Dynamic Energy and Team Spirit: Bring a high-energy, positive approach and thrive in a team environment, inspiring those around you.
• Proactive Independence: Show initiative and self-direction, leading with foresight and innovation.
• Tech Fluency: Be proficient in Microsoft Office blending tech-savvy with retail expertise.
• Major bonus points for experience with Rock Gym Pro.
• Collaborative Innovation: Excel in working collaboratively, driving innovation to add exceptional value for our members, our company, and yourself.
• Intrinsically driven to do a stellar job, more curious than a cat, and always looking for ways to make systems and interactions more elegant and meaningful.

Top of Form

Job Hazards

This position is exposed to airborne chalk, dust, and cleaning supplies. Other hazards include falling while providing instruction or demonstration and trips and falls caused by obstacles on the ground such as ropes and climbing gear.

MISSION STATEMENT:  

The Front's mission is to create innovative spaces that maximize the climbing experience, inspire meaningful connections, and foster an engaged community.  

CORE VALUES:  

Distinctive Facilities with Emotional Depth//

We design and build outstanding and unique facilities that are the "3rd place" for the broader outdoor community, and we maintain and improve our facilities with the utmost attention to detail and care. This creates a foundation for organic and fostered emotional connections with our members and between our members, leading to long-term, loyal, and proud members.   

We add depth and authenticity to our facilities by supporting and contributing to our local communities through volunteerism, educated activism, and both financial and non-financial support.  

Operational Prowess and Superiority//

We develop and continually improve elegant, efficient and documented operational processes that underpin a disciplined approach to effective facility operations. We look outside the climbing industry for guidance and inspiration, and strive to be at the industry forefront in all respects. We safeguard our industry edge and protect company assets through discretion and care.     

We use data to inform and guide our operations. Data gathering and analytics are foundational in improving our facilities, increasing our operational efficiency, expanding our individual capacities, and facilitating efficient teamwork. We adhere to efficient and organized business practices that utilize technologies to continually improve the level of operational excellence we promise to our members.  

Employee Excellence and Growth//

We value the positive contributions of our employees and strive to make The Front an enjoyable yet challenging environment to accomplish important work and experience personal growth.    

We value listening to and learning from one another. We endeavor to be clear and authentic in all our interactions. We value candor and diverse opinions, yet when decisions are made, we unite to achieve their success.       

We have high expectations of one another-to work hard and to be thoughtful. We take pride in and maintain integrity in our work. We are disciplined, focused, and resilient. We thrive on the sharp end. Falling short of a challenging goal, when a thoughtful and concerted effort is employed, is not failure. We undertake challenging projects with forethought and see them through to comprehensive completion.     

We collaborate and innovate as a means to create exceptional value for our members, our company, and ourselves.