Retail Associate

**STARTING WAGE $14.50/HR WITH INCREASE TO $15.00/HR AT 90 DAYS OF EMPLOYMENT!

**COMPANY INCENTIVE PROGRAM FOR ALL EMPLOYEES!

PURPOSE OF THE ROLE:

The Retail Associate is responsible for the successful operation of the sales floor, including customer service, maintaining full racks, cashiering, and working with flexibility at the direction of the Retail Supervisor. Our culture assumes we can count on one another, engage with respect and professionalism, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation.

KEY RESPONSIBILITIES:

Provide consistent, excellent customer service and ensure a great shopping experience for customers.
Seize on every opportunity to engage customers, both to provide a great shopping experience and to deter theft.
Assist with merchandising product, replenishing stock, monitoring fitting rooms, and transporting merchandise to where it is needed on the sales floor.
Understand the types of products we sell, current promotions, and seize on every opportunity to improve retail sales figures.
Maintain a neat and organized work area (specifically) and the overall store (generally).
Understand CommunityAids sales and marketing methods, including floor layout and our tagging system.
Work with a high degree of flexibility and responsiveness to meet store needs, including answering customer questions, provide assistance with rag out, store opening and closing, and other tasks as assigned by Management.
Immediately report theft, customer complaints, injuries, and unsafe equipment or conditions to Management.
Accurately and efficiently operate the cash register in accordance with established company guidelines for cash handling.
Comply with CommunityAids Employee Handbook and any other established standards, policies, and directives of CommunityAid Management.

CORE COMPETENCIES:

Strong customer service and interpersonal relationship skills.
A positive attitude.
The ability to work professionally with customers, co-workers, and Management.
The ability to maintain a clean, safe, and organized work environment.
Function effectively both independently and in a team, depending on the needs of the company.
The ability to work in a fast-paced environment.
The ability to focus with attention to detail.
Flexibility to respond to the changing needs of the work environment, including willingness to move from one job role to another at the direction of Management.

QUALIFICATIONS:

High School diploma or equivalent preferred
Minimum of six months retail experience in a service-oriented business is helpful
Scheduling flexibility and evenings and weekend availability
Proficient in reading, writing and speaking English
Basic math skills

PHYSICAL REQUIREMENTS:

• Ability to lift and carry up to 75 pounds
• Ability to push and pull up to 35 pounds
• Ability to stand for extended periods

MISSION STATEMENT:

We are neighbors helping neighbors by accepting donations to create quality jobs, offer an affordable shopping experience, and support non-profit partners serving our local community.

SCRIPTURE INSPIRATION:

If you know someone who needs clothes or food, you shouldnt say, I hope all goes well for you. I hope you will be warm and have plenty to eat. What good is it to say this unless you do something to help?

James 2:15-16