Address
Form of work
SalaryAbout us
PHC is an independent business in the healthcare industry located in Charleston, SC. We are customer-centric and our goal is to ensure a working environment that fosters integrity, respect, excellence and teamwork in a family atmosphere.
Our work environment includes:
- Modern office setting
- Company perks
- On-the-job training
- Lively atmosphere
```Duties```
- Provide exceptional Customer Service to patients and healthcare professionals
- Answer incoming calls and respond to inquiries in a professional and timely manner
- Schedule appointments and manage patient records using electronic systems
- Perform data entry tasks accurately and efficiently
- Utilize medical terminology and knowledge to assist with patient inquiries
- Analyze and resolve customer issues or concerns with empathy and professionalism
- Collaborate with other team members to ensure smooth operations of the medical office
```Requirements```
- Excellent communication skills, both verbal and written
- Proficient in data entry and computer systems
- Multilingual or bilingual proficiency, including fluency in English
- Familiarity with medical terminology is preferred
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Previous experience in Customer Service or a medical office setting is a plus
- Ability to maintain confidentiality and handle sensitive information with discretion
- Demonstrated phone etiquette and professionalism
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
