Resource Coordinator/Dispatcher

PrideStaff is seeking skilled Resource Coordinators/Dispatchers for a global leader in service-based systems integration in Cornelius, NC Resource coordinators will be responsible for scheduling technicians to resolve open and pending service calls, ensure tickets are closed out and resolved with the proper and required information for a resolution to end-users (customers and Technicians), as well as meeting territory Service Level Agreements. Coordinators will work closely assisting and supporting account managers, territory managers, and internal and external business partners for service work order resolution. Support will be provided by clearly communicating in a user-friendly, professional manner.

Pay Rate: $21-$23/hr.

Schedule: First Shift

Duties and Tasks/Essential Functions:

• Deliver service and support updates and resolutions to internal and external business partners
• Interact with customers to provide service updates in response to inquiries, concerns, and requests about work orders
• Generate work order tickets in accordance with service requests submitted by customers
• Research required information using available resources and systems
• Identify and escalate priority issues to account management per Client specifications
• Redirect problems and escalations to appropriate resources/management
• Schedule service technicians using internal systems in an effort to meet customer priorities and Service Level Agreements
• Ensure tickets have the required information for the closure process
• Manage client service request inbox for requests and updates
• Monitor part tracking and work to schedule technicians upon part arrival
• Follow up and make scheduled callbacks to customers where necessary
• Stay current with system information, changes, and updates

Skill and Knowledge Qualifications:

• Proper phone etiquette
• Ability to speak and write clearly and accurately
• Demonstrated proficiency in typing and grammar
• Knowledge of relevant software computer applications and equipment
• Knowledge of customer service principles and practices
• Effective listening skills
• Willingness to cooperate with others and work for the greater good
• Multi-tasking capabilities

APPLY TODAY!