Resort Operations Manager

Aloha! Four Seasons Resort Lana'i is seeking a Resort Operations Manager to oversee the overnight operation of the resort.

JOIN OUR 'OHANA

The Four Seasons Beach Resort Lanai is looking for an Resort Operations Manager.

The Resort Operations Manager provides leadership and management for all operational hotel personnel during the overnight. They oversee the entire resort operation while managing the staff and managing assigned projects. They will work closely with the staff from all departments to assure that standards are being met.

Job Responsibilities:

• Manages the day to day activities of the entire resort operation during the overnight shift. Direct staff and follow up on daily projects while keeping end-result in mind. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements. All matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees are handled by Resort Operations Manager. Responds swiftly and effectively in any hotel emergency or safety situation.
• Regularly tours the hotel and monitors the activities of all other departments, overseeing F&B outlets closure, follow up on housekeeping and engineering assignments, work closely with Security. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Be the main person of contact for any guest escalations and able to handle all guest interactions with the highest level of hospitality and professionalism in accordance with a Forbes 5 star property. Intuitive execution of any special requests whenever possible; Interaction with guest will be in person whenever possible or by phone. Personally, handles all guest relocations according to established guidelines.
• Guide front office team and review their work to ensure late arrivals, next day early arrivals and departures are reviews and actioned where needed. As needed blocks rooms for arrivals and ensure any discrepancies are resolved and communicated appropriately. Makes sure that all financial and credit procedures are followed. Follows up on credit problems with Resort Assistant Manager and/or Credit Manager. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Work harmoniously and professionally with co-workers and supervisors.
• Handle guest arrival or departure including handling payment, checking on transportation arrangements, assisting with luggage handling etc.
• Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to People and Culture when they are not. Acts as a liaison for overnight shift with People and Culture.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Assists with responsibilities and duties of a most senior manager, overseeing entire resort operation or as assigned.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests.
• Work closely with Housekeeping and Engineering to manage their assigned tasks and communicate as needed to ensure that projects are completed.
• Work with Food and Beverage to ensure closure of outlets, walking all areas including pool, lower lobby, front drive and grounds to ensure that all areas are looking sharp while addressing any observed discrepancies accordingly.
• Works closely with Security Staff to handle any guest emergency or safety concerns.
• Provide support and assist other departments in a crunch or as circumstances arise.
• Perform other duties as assigned by resort leadership.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

FOUR SEASONS RESORTS LANA'I

On this pristine island, Four Seasons Resorts Lana’i provides a one-of-a-kind experience - presenting both ocean and highlands landscapes and balancing a sense of tranquility with an abundance of recreational activities. In our exquisite Resorts - frequently listed among the world's finest - Four Seasons combines the very best of Lana'i. Four Seasons Resorts Lana'i has been named Best Hotel in The USA by U.S. News & World Report, the global authority in rankings and consumer advice, in 2020 & 2021 Best Hotels rankings. As an employee of the Four Seasons Resorts Lana'i, the opportunities are endless and so are the experiences!

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

WHAT TO EXPECT

• Salary range $78-82K
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• And so much more!

We look forward to receiving your application, mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.