Hospitality Director Of Operations

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

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JOB DESCRIPTION SUMMARY

This position is to provide leadership and management oversight to Corporate Operational Departments including Verifications, Contracts, Deed and Title and Inventory Management/Rentals. The business leader will be responsible for driving the vision, strategy and innovative thinking of ownership through the Corporate Operation Departments. Will ensure that the corporate operational departments are managed and performing efficiently and effectively.

DUTIES AND RESPONSIBILITIES

• Oversight, guidance and leadership of Corporate Operational Departments.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement; holds team accountable for delivery of results.
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day to day operations of the corporate departments.
• Lead Directors and Manager’s to ensure high standards and working condition of all internal and external components within the corporate departments.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among other departments to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry and community.
• Ensure departmental operations are within all legal guidelines including, but not limited to, Labor Law, HOA Law, OSHA compliance and general use.
• Oversight in the development of yearly Operating budgets for Corporate Operational budgets Operate throughout the year mindful of Budget parameters utilizing discretionary power in application of budgeted funds to meet needs of the Corporate Operations.
• Ensure high standards by maintaining direct involvement with the daily operating procedures of all Departments to ensure Owner, Guest and employee satisfaction.
• Assist in the hire process of Department Managers and/or Supervisors.
• Provide detailed monthly operating summary review of Corporate Operations.
• Primary liaison between Corporate Directors/Managers and Ownership.
• Implement Board members objectives as needed.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Minimum of 5 years relevant management experience within Timeshare and Hospitality Industry or similar.
• Accounting knowledge, Budgeting skills and experience working on Annual Corporate Budgets.
• Excellent communication skills to include e-mail writing skills, writing skills, oral presentations skills and customer service skills.
• Has successfully managed/led staff.
• Excellent computer skills (MS Office including excel), SPI and HOTSOS knowledge a plus.
• Proven ability to implement processes/structure, including use of automation to enhance productivity.
• Has successfully developed/documented and implemented department procedures.
• Excellent management/leadership skills.
• Can work well with little direction to accomplish tasks.
• Sound decision making capabilities (i.e., logical, practical, and thorough due diligence).
• Experience with contract negotiation, language and fiduciary commitment.
• Understanding of legal matters/compliance within area of responsibilities (i.e., employee matters and OSHA etc.)
• Demonstrates the characteristics of a professional/leader (i.e., even temperament, respects authority, strong work ethic, trustworthy, good intentioned, operates in the best interest of company/staff, motivates others, maintains a positive and pleasant demeanor even in high stress moments.
• Ability to Travel often and as needed to meet business needs.

BENEFITS (BASED ON ELIGIBILITY)

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Hospitality management: 5 years (Required)

Ability to Relocate:

• Hilton Head Island, SC: Relocate before starting work (Required)

Work Location: In person