Resort Manager Duo #137

Formed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow’s lifestyle ensuring those we serve have an unparalleled experience of the highest quality.

As a Resort Manager Duo, it is your duty to administer and maintain all phases of community operations to include personnel functions, leasing community maintenance, monitoring market conditions, budget control, advertising, and resident relations.

Compensation Packages Includes:

Onsite home + utilities, benefits, vacation and sick time, and an annual salary of $50,000 - $60,000 (Per Resort Manager)

General Accountabilities for Resort Manager Person 1

• Identifies and addresses issues associated with a supervisory position.
• Hires, trains, coaches, and evaluates on-site employees.
• Takes appropriate disciplinary action in response to insubordination, misconduct, and lackluster performance.
• Thoroughly documents employee/resident incidents as they arise.
• Provides staff with direction, guidance, and tools for performing well.
• Performs a variety of tasks in a calm and controlled manner.
• Plans and schedules work in advance.
• Reaches decisions quickly based on available information.
• Takes initiative to research and complete projects.
• Acts as an innovative and/or creative source to consider solutions to problems.
• Performs duties to attain the highest levels of resident service.
• Responds promptly to employees/customer’s needs and concerns.
• Determines the needs of customers while being pleasant, cheerful, and tactful.
• Performs a variety of duties associated with payroll/financial reporting and monitoring.
• Negotiates to maximize the benefits for the organization.
• Processes and approves payment of invoices on a timely basis.
• Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments, and negotiations, etc.
• Prepares and inputs remote timesheets and payroll-related information accurately and promptly.
• Survey and understand market conditions and competition.
• Develop and implement a marketing plan.

General Accountabilities for Resort Manager Person 2

• Reviews renewals and prepares budget increase recommendations according to the operating budget and market conditions.
• Prepares and follows guidelines of community operating budget, and makes recommendations for ways to maximize income and minimize expenses.
• Performs a variety of duties associated with leasing/marketing and community functions.
• Supports overall marketing efforts and offers input and suggestions in regards to promotions, advertisements, etc.
• Analyzes and monitors community market conditions to anticipate market changes or trends that could affect the profitability of the community.
• Monitors closing rations of leasing associates to ensure requirements are met and provides additional training as necessary.
• Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
• Ensures staff is implementing resident retention and renewal programs.
• Supervises and ensures collection of all rent and other Resort income.
• Inspects Resort common areas, models, and vacant units regularly and completes the community inspection report.
• Reviews and approves or rejects resident applications.
• Understands and complies with state landlord-tenant law and Fair Housing laws and standards.
• Performs a variety of duties associated with maintenance and related programs.
• Monitors maintenance activities to ensure resident requests and preventative maintenance programs are being performed according to company standards.
• Makes recommendations and oversees the editing of the community newsletter.
• Becomes active in the local business community and develop a rapport with the residential community.
• Attends and participates in training seminars as requested.
• Ensures all on-site staff has enrolled in and completed necessary courses

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