Residential Supervisor

Position: Residential Supervisor
Department: Youth Services
Reports to: Associate Director
Compensation: $68,000 Annually
Status: 100%, Full-Time, Regular, Exempt
Probation: 180 days
Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan
Center’s Mission:
Building a world where LGBT people thrive as healthy, equal, and complete members of society.
DEPARTMENT SUMMARY: The Youth Center serves youth up to the age of 24 who are currently at-risk of or experiencing homelessness. The Youth Center offers services in an LGBTQ+ safe and affirming environment and serves as an entry point to assist youth making the transition from homelessness to housing. Our services include meals, clothing, support groups, a charter high school, GED and college prep program, an employment preparation, training and placement program, case management, counseling, a crisis shelter and a transitional living program (TLP). Our community-based programs include services for youth at-home, in school or in systems of care.
JOB SUMMARY: Supervise the 24-bed Transitional Living Program (TLP) and the 8-bed Independent Living Program (ILP) for youth experiencing homelessness and at-risk lesbian, gay, bisexual, transgender and questioning (LGBTQ) youth 18 to 24 years of age.
ESSENTIAL FUNCTIONS:
• Oversee the operations of the TLP and ILP for LGBTQ young adults ages 18-25.
• Provide supervision and support for staff, including recruitment, on-boarding, training, and scheduling.
• Provide supervision to youth clients and be available to de-escalate crisis situations and conduct conflict resolutions for residents and staff.
• Implement and supervise programs for LGBTQ youth experiencing homelessness to address their psychoeducational needs.
• Implement and supervise youth development programming, engaging youth in programming and coordinating events and activities that encourage youth involvement.
• Provide safe and structured opportunities for youth to recreate and socialize, develop social skills, gain opportunities to serve others and build self-esteem, and provide opportunities for youth participation in program development and community engagement.
• Maintain residential facility; develop and maintain systems to ensure smooth operation of the program.
• Maintain adequate inventory of food items, shower supplies, cleaning supplies and order items on a timely basis.
• Collaborate with outside commuity-based LGBTQ and youth service organizations for youth events, resources and youth development opportunities, representing the program externally as needed.
• Compile service-related data and prepare month-end reports and other administrative duties as required to meet program and funder needs.
• Develop and implement evaluation tools to regularly assess and improve the effectiveness of the program.
• Work a flexible schedule and be on-call for situations that may occur.
• Other duties as assigned.
JOB QUALIFICATIONS AND EXPERIENCE:
• Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
• A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.
• Minimum 3 years of experience in social services, preferably with youth who have experienced homelessness, runaways, and/or at-risk youth.
• Minimum 2 years of supervisory experience working in a residential setting.
• Knowledgeable and sensitive to the issues affecting LGBTQ youth, particularly those who have experienced homelessness, at-risk and/or may have substance abuse and mental health issues.
• Access to reliable transportation and the ability to be insured.
• Current CPR Certification.
• Bilingual skills, a plus (English/Spanish fluency preferred).
• Good verbal and written communication skills, including strong organizational, detail-oriented, and interpersonal skills.
• Good computer skills including word processing, database operations, spreadsheets, and other software systems.
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.
The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, or veteran status.
The Center has implemented a policy requiring all staff to be fully vaccinated against COVID-19 as a condition of employment, subject to applicable federal, state and local laws. For more information, please contact jobs@lalgbtcenter.org