Residential Development Specialist - Wisconsin (Work From Home Flexible)

Culture Highlights!

• Telework opportunity – Work From where it's most convenient, home, office, etc.
• Flexible work model – flex your time to blend work and life to fit various lifestyles/needs.
• Monday through Friday schedule.
• 9 paid holidays, and 3 additional floating holidays (pro-rate applies).
• Volunteer in your community – 24 hours awarded annually.
• Professional Development – internal and external learning and development opportunities.
• Robust Total Rewards – Medical/Dental/Vision, Telehealth, Flex Spending, 401k Matching, Life insurance, LT/ST Disability, EAP, & Mileage Reimbursement.
• Eligible employer for Federal Public Service Loan Forgiveness Program.

**Hiring within Wisconsin only, most ideal within our service regions.**

Position Summary:

The Residential Development Specialist position develops and maintains a network of high quality and culturally competent residential service providers to meet members’ needs; monitors Lakeland Care’s (LCI) Provider Network to ensure both adequacy and capacity, and builds positive working relationships with residential service providers, community representatives, county departments, Interdisciplinary Team (IDT) staff, and others to develop and maintain contracts and community resources necessary to meet the needs of LCI’s population.

Responsibilities & Competencies:

• Recruit new providers and promote expansion within the current provider network.
• Creative problem solving in finding and developing needed Providers and services.
• Offer prospective providers a comprehensive overview of Lakeland Care and the Family Care program.
• Use data to monitor Network Adequacy and Capacity, and work proactively to ensure we have enough Providers to meet Member needs.
• Establish regularly scheduled meetings with providers. Quarterly contact with unutilized Providers to keep them engaged with LCI.
• Through phone and in person contact, maintains positive working relationships and timely communication with service providers, community supports and stakeholders.
• Attend and assist in the coordination of residential provider forums and other activities to educate providers on agency procedures, service delivery, and contract standards.
• Attend community events, networking events, conferences, professional meetings such as State work groups, State/Regional meetings, community provider association meetings, and others relating to scope of work as assigned.
• Collaborate with IDT staff; attend meetings, as necessary, to discuss provider updates and issues, educate on contracts, addendums, and provider resources and enhance understanding of provider expertise.
• Participate in Annual Quality Review (AQR) and Certification processes; assist with the quality improvement/quality assurance plan.

Are you excited about this role but not sure if your work experiences align to the role or qualifications? We encourage you to apply anyway. At Lakeland Care, our values drive how we do our work and how we hire. We strive to build an inclusive, authentic workforce that embraces diversity and differences in strengths. So be sure to highlight your skill set and competencies you’re confident in!

• Bachelor’s degree in a human service or business-related field, or equivalent combination of education and experience (includes knowledge, skills, and abilities).
• Experience working with the population(s) served in the Family Care program preferred.
• Knowledge of service provider industry, subcontracting, and licensing and regulatory systems beneficial.
• Knowledge of network provider contracting in a managed care model.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

Acknowledgement:

This job posting describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive and is subject to change by the employer as the needs of the employer and requirements of the position change.

APPLICATION DEADLINE DATE: Accepting through 3/25/2024. Resume required.

For questions on this role, please reach out to the Talent Acquisition Specialist at Becky.Vang@lakelandcareinc.com.

**COMPENSATION CAN BE DISCUSSED WITH HUMAN RESOURCES.**

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Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. With long-standing roots as a managed care organization (MCO), we provide long-term care services through public and private care management to eligible elders and individuals with physical and intellectual or developmental disabilities. Additionally, we have branched out to provide organizational and professional development services to businesses within our communities. Our service offerings allow us to live our mission! Currently we serve members in 22 counties and have 10 offices in the Central to North East region of Wisconsin.

Our Mission

Empowering individuals. Strengthening communities. Inspiring futures.

Our Vision

To create a world we all want to live in.

Our Core Values

Kindness – We believe kindness is always possible and that no compassionate act is ever wasted.

Inclusion – We believe that open hearts and open minds are the only path to a brighter future.

Trust – We believe that honesty is still in style and that promises still have power.

We are an equal employment opportunity employer functioning under an Affirmative Action Plan. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. We are an organization that participates in E-Verify.