Resident Services

RESIDENT SERVICES STAFF-PAVILION ATTENDANT

Reports to: RSS Supervisor and Executive Director I FLSA Status: Part-Time

POSITION OVERVIEW

The primary responsibility of the RSS Pavilion Attendant position is monitoring/greeting Residents and Guests at the property in addition to the duties noted below. In this role, the individual should maintain a positive rapport with co-workers, residents and provide a high level of detailed follow-up with the RSS Supervisor and Executive Director. The RSS Pavilion Attendant position should display a proactive, positive attitude and perform all job functions as described below.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Work independently and be able to communicate with Residents, Guests, Vendor and other Staff in emergency and non-emergency situations.
• Employee must possess good communication skills and tact in dealing with individuals who are not adhering to the property’s rules.
• Stand to meet incoming vehicles at the Entrance Pavilion and attempt to log in all non-Resident vehicles entering the property, give directions to visitors and delivery personnel and guide emergency responders.
• Be able to formulate an accurate description of a car, suspect(s) activity and compile the information in an Incident Report.
• Provide apartment entry to Residents who provide proper identification.
• Notify the RSS Supervisor of any unusual activity or report it directly to the Executive Director, if the RSS Supervisor is not on duty and readily available.
• Promote a positive relationship with the Residents and other Staff.
• Respond to emergency incidents, fire alarm calls, slips, trips, falls, etc and conduct preliminary investigations; notify fire and/or other emergency services if not already summoned; accurately document information, both in written form and with a camera.
• Lock and secure the tennis court, basketball court, maintenance building, bathrooms and pools at dusk.
• Ability to turn on/off water valves to apartments and buildings.
• Report all known Residents without a parking permit to the Leasing Office.
• Retrieve any trash seen on property with a grabber tool.
• Enforce parking rules and issue written Parking Violation Notices.
• Perform other related tasks as directed by RSS Supervisor and/or Executive Director.
• Follow safe workplace rules and practices in order to prevent on-the-job injuries.

KNOWLEDGE, SKILL AND ABILITIES

• Ability to work a flexible schedule, including weekends; Wednesday through Saturday, 2:45 - 11:15 PM.
• Ability to resolve resident concerns while maintaining a friendly and professional demeanor
• Ability to write and communicate professionally
• Ability to apply sound decision-making
• Ability to demonstrate teamwork by assisting co-workers
• Ability to communicate professionally and adapt interpersonal skills to a variety of audiences
• Must have a valid Driver’s License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully preform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continually required to:

• Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard duties.
• Frequently required to climb stairs, walk, talk, hear, and drive a golf cart while on the property.
• Occasionally lift and/or move up to 40 lbs.
• Frequently use common office equipment, telephone, computer, keyboard, mouse, two-way radio, and variety of different keys.

POSITION SPECIFICS & BENEFITS

• Part-time position; to include hours from 2:45 - 11:15 PM
• 401K with 3% Employer Contribution
• Good background required
• 90-day probationary period

DISCLAIMER

ThecompanyisanEqualOpportunityEmployers.IncompliancewiththeAmericanswithDisabilities Act,MahaffeyApartmentCompanywillprovidereasonableaccommodationstoqualifiedindividuals withdisabilitiesandencouragesbothprospectiveandcurrentemployeestodiscusspotential accommodationswiththeemployer.

Theaboveinformationonthisdescriptionhasbeendesignedtoindicatethegeneralnatureandlevelofworkperformedbyemployees.Itisnotdesignedtocontainorbeinterpretedasacomprehensiveinventoryofallduties,responsibilities,andqualificationsrequiredofemployeesassignedtothisjob.

Management reserves the right to add to or modify the duties and/or responsibilities of the RSS

Pavilion Attendant position at any time.