Resident Service Coordinator

Job Title: Resident Services Coordinator

Supervisor: Property Manager

The Resident Service Coordinator is responsible for developing, planning, implementing, supervising and

monitoring the Resident Services programs. As well as the day to day volunteer coordination and assisting

with position related administrative tasks as assigned by the Property Manager. Some of the key

responsibilities are assessing community needs, establishing roles for resident’s outcome, creating a positive

collaboration between residents and property management. Also, by creating shared expectations and

protocols. The primary focus of this position is the quality of life of the residents to assist them in achieving

“their best day”.

Qualifications

Each duty must be performed with the focus and accuracy it requires. The essential knowledge, skills and

abilities you are required are outlined below. Reasonable accommodations may be made to enable

individuals with disabilities to perform the job’s essential functions.

Essential Responsibilities

• Maintain client information for all participants in the program

• Plan, coordinate, organize and participate in all resident events

• Complete monthly newsletters and reports

• Communicate effectively with families

• Maintain a good working relationship with site property management and staff by representing TPI

Management Services, LLC in a professional and responsible manner.

• Maintain and account for the petty cash fund and submit all receipts for monies spent monthly

• Keep sufficient supplies available to successfully implement the onsite program

• Complete all required administrative reports and adhere to all established administrative timelines for

processing this paperwork

• Assist with the cleaning and maintenance of the Resident Services office

• Be available and present at the office site to maintain posted hours of operation when other meetings

are not scheduled

• Create systems to document and assess resident needs, including reviewing community data,

conducting resident surveys and focus groups

• Assisting with implementing, designing and maintaining a resident retention program by bringing the

community together, i.e., newsletter, resident referral program or social activities

• Perform any other duties as assigned by supervisor.

Educational Requirements

• A minimum of two years’ experience working with children in an educational setting.

• Successful completion (or willingness to complete within 90 days) of the 40 hour Introductory Child

Care Training course certified by the Department of Children and Families within one year of

position appointment.

• Successful completion (or willingness to complete within 90 days) of the 10 hour Elementary School

course certified by the Department of Children and Families,

• Successful completion (or willingness to complete within 90 days) of child care First Aide/CPR

training

Experience Requirements

• Maintain a positive work atmosphere by acting and communicating in a manner suitable for

interaction with customers, clients, co-workers and management

• Ability to work in a fast-paced environment and maintain effective working relationships with

tenants, co-workers and management team.

• Ability to use Word, Excel, other Microsoft Office Suite programs and the ability to navigate on the

internet

• Ability to work independently and as part of a team

• Valid Florida driver’s license, ability to drive, dependable transportation

• Ability to pass a background check completed by the Department of Children and Families

• Willing to travel to different properties to help implement Resident Services

PHYSICAL DEMANDS

• May sometimes be exposed to activity that requires standing, bending, squatting pushing/pulling, and

lifting/moving/carrying (items weighing on average up to 35 pounds), in addition to walking the

property and climbing stairs.

MENTAL DEMANDS

• Excellent communication skills in English for safety and productivity reasons.

• Common sense understanding to follow instructions and plans.

• Independent judgment to determine actions, priorities and emergencies.

• Able to deal with moderate to high levels of stress.

• Outstanding interpersonal skills.

ENVIRONMENTAL CONDITIONS

• Will be exposed to an outdoor environment which could consist of heat, cold, dampness, rain, etc.

Licenses/Equipment

• Valid active driver’s license with current active automobile insurance is required; position requires

personal vehicle to fulfill some of the job’s functions.

Attendance/Travel

• Ability to work any of the seven days of the week, 52 weeks of the year. Our property staffing

limitation makes it critical for you to work your scheduled hours consistently as well as overtime if

necessary when requested.

• Ability to serve on-call, as scheduled or as necessary.

• Ability to travel to attend various company gatherings either in the general vicinity or your property,

or in another state.

Skills

• Ability to read, analyze and interpret all forms of information

• Excellent written and verbal communication skills

• Ability to accept and learn from constructive criticism

• Well organized, detail oriented, efficient

• Ability to prioritize and multi-task

• Must be team oriented but able to work independently when needed

• Strong customer service orientation

• Ability to meet deadlines which may include late hours and weekend as needed

• Ability to follow oral and written instruction

Computer Skills

• Basic computer and Internet knowledge

• Ability to use Outlook/Gmail

• Ability to operate a personal computer in order to complete software packages such as Grace Hill.

Career Apparel

• Must wear career apparel based on defined company standards

Learning and Development

• Commit to ongoing professional development and career growth

• Seek Educational opportunities and self-improvement for personal growth and development or as

directed by TPI Management Services.

• Complete required Grace Hill courses each month.

Job Type: Part-time

Pay: $14.00 - $15.50 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• Day shift
• Weekends as needed

Work Location: In person