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Form of workJob Description
Are you passionate about travel, vacations, and sales? If you answered “yes” than look no further. The Wyndham Destinations Marketing Contact Center is growing, and we are currently hiring Customer Service Representatives experience to join us as a remote Vacation Reservations Coordinator working with a supportive leadership team who is invested in YOU and YOUR success!
How You’ll Shine
Now is the time to give yourself the work to life balance that you've always wanted, as this is a work from home opportunity! With our hourly + incentive pay, we offer limitless earning potential.
As a Vacation Reservations Coordinator, your primary responsibility will be to answer inbound calls from guests who purchased a promotional vacation getaway. You will be assisting them with booking their travel dates, general questions and/or confirming their upcoming reservation through our central reservation system. The position requires that you maintain a high-level of customer satisfaction, in addition to addressing any escalated customer service issues that may arise. As part of the Reservations Team, you will be helping to deliver on our arrivals, increase revenue for the department and guarantee tour volume for the resorts. Package retention (saving the sale), selling of dates, escalation of calls, retaining the business.
Work hours include:
You will work 12:30 pm to 9 pm four days during the week.
You will work on Sunday from 9 am to 6 pm.
You will have off one weekend day and one day mid-week.
Current hours are subject to change based on business needs.
*Only candidates from Orlando, FL area (within 50 miles) will be considered at this time*
What You'll bring:
High School diploma or GED equivalent
Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
1+ years of customer service, reservations, or equivalent experience a plus.
1+ years of call center experience preferred.
Proficient working with Microsoft Office is preferred.
Sales experience highly preferred.
Pay:
New hire pay during the first 90 days is $18.00/hour.
After the 90 days the pay is $14.00/hour plus incentives with yearly earning potential up to 70K+.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
